ONE Gas, Inc. (OGS): Business Model Canvas

Key Partnerships

One Gas, Inc. (OGS) relies on several key partnerships to ensure the success of its business model. These partnerships include:

• Energy regulators: OGS works closely with energy regulators at the local, state, and federal levels to ensure compliance with regulations and to stay informed about changes within the industry. These partnerships are crucial in maintaining a smooth operational process and avoiding any legal issues.
• Pipeline providers: OGS partners with pipeline providers to access the necessary infrastructure to transport natural gas to customers efficiently. By collaborating with these providers, OGS can ensure a reliable supply of natural gas to meet the needs of its customers.
• Maintenance service companies: OGS partners with maintenance service companies to ensure the safe and efficient operation of its pipelines and facilities. These partnerships are essential in preventing accidents and ensuring the longevity of OGS's infrastructure.
• Technology suppliers: OGS partners with technology suppliers to implement cutting-edge solutions that enhance the efficiency and effectiveness of its operations. These partnerships enable OGS to stay ahead of the competition and provide the best possible service to its customers.

Key Activities

ONE Gas, Inc. (OGS) is engaged in several key activities that are essential to its operations and success in the natural gas distribution industry. These activities include:

• Natural gas distribution: OGS's primary function is the distribution of natural gas to residential, commercial, and industrial customers. This involves the transportation of natural gas through pipelines to various locations within its service area.
• Pipeline maintenance: OGS is responsible for the ongoing maintenance and repair of its extensive network of pipelines. This includes regular inspections, repairs, and upgrades to ensure the safe and efficient delivery of natural gas to customers.
• Safety and compliance management: Ensuring the safety of its employees, customers, and the general public is a top priority for OGS. The company closely monitors compliance with safety regulations and industry standards, implementing measures to prevent accidents and incidents.
• Customer service: Providing exceptional customer service is a key activity for OGS. This includes responding to customer inquiries, addressing service disruptions, and offering support and assistance to customers in need.

Through these key activities, OGS is able to effectively and efficiently deliver natural gas to its customers while prioritizing safety, compliance, and customer satisfaction.

Key Resources

Gas distribution network: One of the primary assets of ONE Gas, Inc. is its extensive gas distribution network. This network consists of pipelines, storage facilities, and infrastructure that allow the company to deliver natural gas to residential, commercial, and industrial customers. The network is strategically located to reach a wide geographic area, ensuring that customers have access to reliable gas service.

Skilled workforce: ONE Gas, Inc. relies on a skilled workforce to operate and maintain its gas distribution network. This workforce includes engineers, technicians, and other professionals with expertise in gas distribution. These employees are essential to ensuring that the network operates efficiently and safely, and that customers receive high-quality service.

Regulatory licenses: As a natural gas utility, ONE Gas, Inc. is subject to regulation by various federal, state, and local agencies. The company must obtain and maintain regulatory licenses and approvals to operate its gas distribution network. These licenses ensure that ONE Gas, Inc. complies with safety standards, pricing regulations, and other requirements set by regulators.

Customer service technologies: ONE Gas, Inc. invests in customer service technologies to enhance the customer experience. These technologies include customer relationship management (CRM) systems, billing platforms, and communication tools that allow customers to easily manage their accounts and access information about their gas service. By leveraging these technologies, ONE Gas, Inc. can provide efficient and responsive customer service.

• Gas distribution network
• Skilled workforce
• Regulatory licenses
• Customer service technologies

Value Propositions

ONE Gas, Inc. (OGS) prides itself on a strong set of value propositions that set it apart in the natural gas industry:

• Reliable natural gas supply: OGS ensures a consistent and reliable supply of natural gas to its customers, ensuring that they never have to worry about running out of fuel.
• Competitive pricing: OGS offers competitive pricing for its natural gas services, ensuring that customers get the best value for their money.
• Dedicated customer support: OGS is committed to providing top-notch customer support, with a team of experts ready to assist with any inquiries or issues that may arise.
• Commitment to safety and environmental standards: OGS prioritizes safety and environmental sustainability in all of its operations, ensuring that customers can feel good about choosing OGS as their natural gas provider.

By delivering on these value propositions, OGS is able to differentiate itself in the market and build strong, long-lasting relationships with its customers.

Customer Relationships

Customer relationships are a crucial aspect of ONE Gas, Inc.'s business model canvas. We are committed to providing exceptional service and support to our customers through various channels.

• 24/7 Customer Support: We offer 24/7 customer support through various communication channels, including phone, email, and online chat. Our dedicated customer support team is always available to address any queries or concerns that our customers may have.
• Account Management: We provide account management services to ensure that our customers have a seamless experience with us. Our customers can easily manage their accounts, view their usage, and make payments through our online portal or mobile app.
• Community Engagement: We believe in building strong relationships with the communities we serve. We actively engage with our customers through various community events, workshops, and outreach programs to understand their needs and provide them with value-added services.
• Emergency Response Services: In times of emergencies, such as gas leaks or service interruptions, our customers can rely on our prompt emergency response services. We have a dedicated team of professionals who are trained to handle emergency situations efficiently and effectively.

Our customer relationships are built on trust, transparency, and reliability. We strive to exceed our customers' expectations and provide them with a positive experience at every touchpoint.

Channels

ONE Gas, Inc. (OGS) utilizes various channels to deliver its services and engage with customers. These channels are designed to provide convenience and accessibility for customers to interact with the company. The following are the key channels used by OGS:

• Physical service centers: OGS operates physical service centers in strategic locations to provide in-person assistance to customers. These service centers offer a range of services, including bill payment, account inquiries, and new service connections.
• Online customer portal: OGS has developed an online customer portal that allows customers to manage their accounts, view billing statements, make payments, and request service appointments. The portal provides a convenient and secure way for customers to access information and interact with the company.
• Mobile app: OGS has also developed a mobile app for customers to access services on the go. The app enables customers to report gas leaks, view usage history, receive outage alerts, and pay bills from their mobile devices. The app enhances the overall customer experience by providing easy access to important information and services.
• Customer service hotline: OGS offers a dedicated customer service hotline for customers to reach out with questions, concerns, or service requests. The hotline is staffed with knowledgeable representatives who can assist customers with a variety of issues, including billing inquiries, service disruptions, and emergency situations.

Customer Segments

ONE Gas, Inc. (OGS) serves a variety of customer segments in the natural gas industry:

Residential users:

• Homeowners
• Renters

OGS provides natural gas services to residential users for heating, cooking, and water heating purposes. The company offers reliable and affordable gas supply to meet the needs of individual households.

Commercial businesses:

• Small businesses
• Medium-sized businesses
• Large corporations

OGS caters to the needs of commercial businesses by providing natural gas services for heating, cooling, and manufacturing processes. The company offers customized solutions to help businesses optimize their energy usage and reduce costs.

Industrial enterprises:

• Manufacturing plants
• Chemical facilities
• Refineries

OGS supplies natural gas to industrial enterprises for powering machinery, boilers, and other equipment. The company works closely with industrial customers to ensure uninterrupted supply and efficient operations.

Governmental entities:

• Municipalities
• Public institutions
• Government agencies

OGS serves governmental entities by providing natural gas services for municipal buildings, schools, hospitals, and other public facilities. The company collaborates with government partners to promote energy efficiency and sustainability initiatives.

Cost Structure

The cost structure for ONE Gas, Inc. (OGS) is carefully managed to ensure the efficient operation of the company while also providing reliable and safe natural gas services to customers. The main components of OGS's cost structure include:

Infrastructure maintenance and upgrades:

• OGS invests significant resources in maintaining and upgrading its infrastructure to ensure the safe and reliable delivery of natural gas. This includes costs associated with pipeline maintenance, equipment upgrades, and system modernization.

Labor costs:

• Labor costs make up a significant portion of OGS's overall cost structure. The company employs a skilled workforce of technicians, engineers, and customer service representatives to operate and maintain its natural gas systems.

Regulatory compliance costs:

• As a regulated utility company, OGS must comply with various state and federal regulations governing the natural gas industry. This includes costs associated with regulatory reporting, compliance monitoring, and environmental initiatives.

Marketing and customer acquisition:

• OGS incurs costs related to marketing and customer acquisition efforts to attract new customers and retain existing ones. This includes advertising, promotional campaigns, and customer service initiatives to enhance customer satisfaction.

By carefully managing its cost structure and investing in critical areas such as infrastructure maintenance, labor, regulatory compliance, and customer acquisition, OGS is able to deliver reliable natural gas services to customers while also maintaining financial stability as a company.

Revenue Streams

ONE Gas, Inc. generates revenue through a variety of streams that contribute to its overall financial health and success. These streams include:

• Monthly billing for natural gas usage: The primary revenue stream for OGS is the monthly billing of customers for their natural gas usage. Customers are charged based on the amount of gas they consume, providing a consistent source of revenue for the company.
• Service installation charges: OGS also generates revenue through service installation charges. When new customers sign up for natural gas service, they are required to pay a one-time fee for the installation of gas lines and meters. This fee contributes to OGS's revenue and helps cover the costs associated with expanding their customer base.
• Fees for additional services and repairs: In addition to standard natural gas service, OGS offers customers a variety of additional services, such as appliance repair and maintenance. These services come with an additional fee, providing OGS with an extra source of revenue beyond their core offering.
• Regulatory incentives: OGS may also benefit from regulatory incentives that are designed to encourage the growth and development of the natural gas industry. These incentives can include tax credits, grants, or other financial rewards that provide OGS with additional revenue opportunities.

Overall, these revenue streams help to ensure that OGS remains financially stable and able to continue providing reliable natural gas service to its customers.