Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR): Business Model Canvas [10-2024 Updated]

Discover the dynamic business landscape of Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR), a leader in airport management and operations. This blog post delves into ASR's Business Model Canvas, highlighting key elements such as their strategic partnerships, revenue streams, and customer segments. Learn how ASR enhances passenger experiences while optimizing operational efficiency in the competitive aviation industry. Read on to uncover the intricacies of their business model and what sets them apart in the market.

Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) - Business Model: Key Partnerships

Collaborations with airlines and travel agencies

Grupo Aeroportuario del Sureste (ASR) maintains strategic partnerships with various airlines and travel agencies to enhance passenger traffic and optimize airport operations. Notably, the airport group collaborates with major airlines such as Aeroméxico, American Airlines, and United Airlines. In 3Q24, ASR reported a total passenger traffic of 17.2 million, with specific contributions from airlines leading to a revenue increase of 18.1% YoY, amounting to Ps.7,483.3 million.

Partnerships with construction firms for airport development

ASR partners with leading construction firms to facilitate the development and expansion of its airport infrastructure. In 3Q24, capital expenditures reached Ps.1,042.4 million, reflecting a significant investment in modernization projects across its airports. These partnerships are crucial for maintaining competitive airport facilities that meet increasing passenger demands and regulatory standards.

Agreements with retailers and service providers in airports

ASR has established agreements with a variety of retailers and service providers to enhance non-aeronautical revenues. In 3Q24, commercial revenues increased by 5.0% YoY to Ps.2,180.2 million, driven by improved retail performance, with commercial revenues per passenger rising to Ps.124.9. The company actively seeks to diversify its offerings, including food and beverage, retail shops, and duty-free services, to maximize revenue opportunities within its airports.

Alliances with local governments and regulatory bodies

ASR collaborates closely with local governments and regulatory bodies, ensuring compliance with aviation regulations and supporting regional economic development initiatives. The Mexican Ministry of Communications and Transportation regulates ASR's activities, setting maximum tariff rates, which represented approximately 68.7% of total income in Mexico as of September 30, 2024. These alliances are vital for maintaining operational standards and fostering community relations.

Partnership Type	Key Partners	Impact on Revenue (3Q24)	Investment (Capex 2024)
Airlines	Aeroméxico, American Airlines, United Airlines	Ps.7,483.3 million (Total Revenue)	N/A
Construction Firms	Various local and international construction firms	N/A	Ps.1,042.4 million
Retailers/Service Providers	Food and beverage chains, duty-free retailers	Ps.2,180.2 million (Commercial Revenues)	N/A
Local Governments/Regulatory Bodies	Mexican Ministry of Communications and Transportation	N/A	N/A

Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) - Business Model: Key Activities

Management of airport operations and services

Grupo Aeroportuario del Sureste (ASR) operates a portfolio of airports, primarily in Mexico, Puerto Rico, and Colombia. As of September 30, 2024, ASR reported total revenues of Ps.5,386.4 million for the third quarter, representing a 17.1% increase year-over-year. The company’s operating profit for the same period was Ps.3,336.1 million, with an operating margin of 61.9%. The majority of these revenues stem from aeronautical services, which accounted for Ps.3,321.1 million, reflecting a 19.3% increase. ASR's operations are heavily regulated, with the Mexican Ministry of Communications and Transportation overseeing tariff rates, which averaged Ps.311.3 per workload unit.

Development and construction of airport infrastructure

ASR continues to invest significantly in airport infrastructure. In the third quarter of 2024, capital expenditures reached Ps.1,042.4 million, a substantial increase from Ps.367.4 million in the same period of the previous year. Of this amount, Ps.876.7 million was allocated to modernizing Mexican airports, as part of their master development plans aimed at enhancing operational efficiency and customer experience. The total accumulated capital expenditures for the first nine months of 2024 amounted to Ps.1,861.8 million.

Customer service and passenger experience enhancements

ASR has made concerted efforts to enhance customer service and passenger experience across its airports. In 3Q24, commercial revenues per passenger rose to Ps.124.9, up from Ps.116.5 in 3Q23, marking a 7.2% increase. The company has also expanded its commercial offerings, with total commercial revenues reaching Ps.2,180.2 million, indicating a 5.0% year-over-year increase. ASR's focus on customer-centric services includes various passenger amenities, improving overall satisfaction and operational efficiency.

Maintenance of safety and security protocols

Safety and security remain paramount in ASR’s operations. The company adheres to stringent safety protocols as mandated by aviation authorities. In the third quarter of 2024, ASR reported a consolidated operating cost increase of 27.3% year-over-year, driven partly by higher costs associated with safety and security measures. Such measures include enhanced surveillance and cleaning services, which are critical to maintaining operational integrity and passenger confidence. The company’s commitment to safety is reflected in its low accident rates, ensuring compliance with both local and international regulations.

Key Activity	Financial Impact (Ps.)	Year-over-Year Change (%)	Notes
Airport Operations Revenue	3,321.1 million	19.3%	Significant growth in aeronautical services revenue
Capital Expenditures	1,042.4 million	183.8%	Investment in airport modernization
Commercial Revenues per Passenger	124.9	7.2%	Increase in passenger spending
Consolidated Operating Costs	3,386.1 million	27.3%	Includes safety and security expenses

Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) - Business Model: Key Resources

Airport infrastructure and facilities

Grupo Aeroportuario del Sureste (ASR) operates several key airports, primarily in Mexico, Puerto Rico, and Colombia. As of September 30, 2024, airport concessions represented 67.2% of ASR's total assets. The company reported total revenues of Ps.5,386.4 million for the third quarter of 2024, reflecting an increase of 17.1% year-on-year.

Airport	Location	Passenger Traffic (3Q24)	Aeronautical Revenues (3Q24)
Cancún International Airport	Cancún, Mexico	10,800,000	Ps.3,321.1 million
San Juan International Airport	Puerto Rico	3,317,000	Ps.557.8 million
José María Córdova International Airport	Colombia	4,314,938	Ps.648.2 million

Skilled workforce and management team

ASR's operational efficiency is supported by a skilled workforce and an experienced management team. The company has emphasized training and development programs, ensuring that employees are well-equipped to handle the complexities of airport operations. As of 2024, ASR reported a total workforce of approximately 3,500 employees across its operations in Mexico, Puerto Rico, and Colombia.

Financial resources and investment capabilities

As of September 30, 2024, ASR had cash and cash equivalents amounting to Ps.18,483.6 million, representing a 33.2% increase from Ps.13,872.9 million at the end of 2023. The company's total debt was Ps.12,630.4 million, with a debt-to-EBITDA ratio of 0.7x and a strong interest coverage ratio of 11.4x.

Financial Metric	Value (3Q24)
Cash and Cash Equivalents	Ps.18,483.6 million
Total Debt	Ps.12,630.4 million
Debt-to-EBITDA Ratio	0.7x
Interest Coverage Ratio	11.4x

Technological systems for operations and customer service

ASR employs advanced technological systems to optimize airport operations and enhance customer service. These systems include automated check-in kiosks, real-time flight tracking, and integrated management software for airport facilities. The company has invested significantly in technology, with capital expenditures reaching Ps.1,042.4 million in the first nine months of 2024, a 183.8% increase compared to the previous year.

Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) - Business Model: Value Propositions

Comprehensive airport services including aeronautical and non-aeronautical offerings

Grupo Aeroportuario del Sureste (ASR) provides a diverse range of services that encompass both aeronautical and non-aeronautical activities. In 3Q24, aeronautical services generated revenues of Ps.4,527.1 million, while non-aeronautical services contributed Ps.2,355.4 million. This revenue mix reflects ASR's commitment to offering integrated airport solutions, enhancing operational efficiency and customer satisfaction.

Enhanced passenger experience through modern facilities

ASR has invested significantly in modernizing airport facilities, with capital expenditures reaching Ps.1,042.4 million in 3Q24, a notable increase from Ps.367.4 million in the same quarter of the previous year. This investment aims to create a seamless passenger experience, with upgraded amenities and services at airports, contributing to improved passenger traffic figures, which totaled 17.2 million in 3Q24.

Competitive pricing in airport services

ASR maintains competitive pricing structures for its services, which is crucial for attracting airlines and passengers. The average tariff per workload unit in Mexico was recorded at Ps.311.3, representing approximately 68.7% of total income (excluding construction revenues). This pricing strategy is supported by a regulatory framework that sets maximum rates, ensuring affordability while maintaining service quality.

Strategic locations that facilitate travel and commerce

ASR operates strategically located airports that are pivotal in facilitating travel and commerce across Mexico, Puerto Rico, and Colombia. The consolidated revenues from these operations increased by 18.1% YoY to Ps.7,483.3 million in 3Q24. The company's focus on key geographical markets enhances its competitive edge, ensuring accessibility and connectivity for passengers and freight services.

Metric	Value (3Q24)	Value (3Q23)	% Change
Aeronautical Services Revenue	Ps.4,527.1 million	Ps.3,790.7 million	19.4%
Non-Aeronautical Services Revenue	Ps.2,355.4 million	Ps.2,242.5 million	5.0%
Total Revenue	Ps.7,483.3 million	Ps.6,038.9 million	18.1%
Passenger Traffic	17.2 million	16.8 million	2.1%
Capital Expenditures	Ps.1,042.4 million	Ps.367.4 million	183.8%

Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) - Business Model: Customer Relationships

Loyalty programs for frequent travelers

Grupo Aeroportuario del Sureste (ASR) offers loyalty programs aimed at frequent travelers to enhance customer retention and satisfaction. The program allows members to earn points based on their travel frequency and spending, which can be redeemed for various benefits such as discounts on airport services and exclusive access to lounges. As of 2024, the loyalty program has recorded an increase in membership by 15% year-on-year, reaching a total of approximately 500,000 active members.

Customer service support through various channels

ASR provides customer service support through multiple channels including phone, email, and social media. The company's customer service team has received over 200,000 inquiries in 2024, with an average response time of 24 hours. ASR has also implemented a chatbot on its website to assist with frequently asked questions, which has improved customer satisfaction scores by 20% compared to the previous year.

Engagement through social media and online platforms

ASR actively engages with customers through its social media platforms, including Facebook, Twitter, and Instagram. The company has over 1.2 million followers across these platforms as of 2024. Engagement rates have increased by 30% due to regular updates, promotions, and interactive content aimed at travelers. ASR also utilizes email marketing to inform customers about flight updates, promotions, and loyalty rewards, achieving an open rate of 25% on its newsletters.

Feedback mechanisms to improve services

ASR has established feedback mechanisms to gather customer insights and improve services. Surveys are conducted post-travel, with a response rate of 35%. Results indicate a 90% satisfaction rate regarding airport cleanliness and facilities. Moreover, ASR has implemented changes based on feedback, including extended lounge hours and enhanced Wi-Fi services, which have been positively received by customers.

Metric	2023	2024	% Change
Loyalty Program Membership (active)	435,000	500,000	15%
Customer Inquiries Received	180,000	200,000	11.1%
Average Response Time (hours)	30	24	-20%
Social Media Followers	900,000	1,200,000	33.3%
Email Open Rate (%)	20%	25%	25%
Customer Satisfaction Rate (%)	85%	90%	5%

Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) - Business Model: Channels

Direct sales through airport services and facilities

Grupo Aeroportuario del Sureste (ASUR) generates substantial revenue from direct sales through its airport services and facilities. In the third quarter of 2024, the total revenues from aeronautical services reached Ps.4,527.1 million, with Mexico contributing Ps.3,321.1 million. The total commercial revenues per passenger increased to Ps.124.9, a 7.2% increase year-over-year.

Online platforms for booking and customer service

ASUR utilizes its online platforms for ticket booking and customer service, enhancing the customer experience. The company reported a consolidated total revenue of Ps.7,483.3 million in Q3 2024, marking an 18.1% increase from the previous year. Non-aeronautical revenues also saw a year-over-year growth, contributing significantly to online service offerings.

Partnerships with travel agencies for service promotions

ASUR actively partners with travel agencies to promote its airport services. These partnerships help in expanding their reach and enhancing service visibility. In Q3 2024, the company reported a 14.5% increase in commercial revenues from Puerto Rico, attributed to effective collaborations with travel agencies.

Marketing through social media and traditional advertising

ASUR employs a blend of social media and traditional advertising to market its services. In the third quarter of 2024, operating profit reached Ps.4,097.2 million, reflecting the effectiveness of its marketing strategies. The company also increased its capital expenditures to Ps.1,042.4 million in Q3 2024, further signifying investment in marketing and infrastructure.

Channel	Revenue (Q3 2024)	Year-over-Year Growth
Aeronautical Services	Ps.4,527.1 million	19.4%
Total Commercial Revenues per Passenger	Ps.124.9	7.2%
Non-Aeronautical Services	Ps.2,355.4 million	5.0%
Consolidated Revenues	Ps.7,483.3 million	18.1%

Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) - Business Model: Customer Segments

Domestic and international travelers

Grupo Aeroportuario del Sureste (ASUR) serves a diverse customer base of domestic and international travelers. In 3Q24, ASUR reported a total passenger traffic of 17.2 million, marking a 2.1% increase year-over-year. However, there was a notable decline of 10.1% in passenger traffic in Mexico, with 9.6 million passengers recorded, driven by a 12.6% drop in international traffic and an 8.0% decrease in domestic traffic. In contrast, Puerto Rico experienced a 4.6% increase in total passenger traffic to 3.3 million, with significant growth in international traffic at 20.7%.

Airlines and aviation service companies

ASUR collaborates with various airlines and aviation service companies to provide aeronautical services. In 3Q24, aeronautical services revenues reached Ps.4,527.1 million, with contributions from Mexico, Puerto Rico, and Colombia amounting to Ps.3,321.1 million, Ps.557.8 million, and Ps.648.2 million, respectively. The total revenues from aeronautical services increased by 19.4% year-over-year.

Retailers and service providers in airports

ASUR's airports host numerous retailers and service providers. In 3Q24, commercial revenues amounted to Ps.2,180.2 million, reflecting a 5.0% increase from the previous year. Notably, commercial revenue growth was driven by a 14.5% increase in Puerto Rico (Ps.505.4 million) and a 38.1% rise in Colombia (Ps.231.9 million), while Mexico experienced a slight decrease of 1.7% (Ps.1,442.9 million).

Local businesses and government agencies

ASUR engages with local businesses and government agencies, providing them with access to airport facilities and services. The company reported total revenues of Ps.7,483.3 million in 3Q24, an increase of 18.1% year-over-year. This growth is partly attributed to the company's strategic partnerships and collaborations with local stakeholders.

Customer Segment	Key Metrics	Revenue Contribution (Ps.)	Growth Rate (%)
Domestic Travelers	9.6 million passengers	1,442.9 million	-1.7
International Travelers	7.6 million passengers	2,737.2 million	-12.6
Airlines	Various airlines operating	4,527.1 million	19.4
Retailers	Numerous retailers	2,180.2 million	5.0
Local Businesses	Engagement with local firms	7,483.3 million	18.1

Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) - Business Model: Cost Structure

Operating costs for airport management and maintenance

Consolidated operating costs and expenses for Grupo Aeroportuario del Sureste (ASR) increased by 27.3% year-over-year, amounting to Ps.3,386.1 million in Q3 2024. Excluding construction costs, operating costs rose by 18.3%, or Ps.430.7 million, driven by various factors:

• In Mexico, costs increased by 14.8%, or Ps.206.6 million, primarily due to higher personnel costs, concession fees, security and cleaning services, and maintenance.
• Puerto Rico experienced a rise of 20.4%, or Ps.122.3 million, largely attributed to foreign exchange effects and increased costs in personnel, electricity, and insurance.
• Colombia's costs surged by 28.2%, or Ps.101.7 million, mainly due to increases in maintenance, personnel costs, and taxes.

Labor costs associated with staffing and training

Labor costs have been a significant component of ASR's operating expenses. In Q3 2024, personnel costs were a major driver of the overall increase in operating expenses across all regions. Specific increases included:

• In Mexico, personnel costs contributed to the Ps.206.6 million increase in operating costs.
• Puerto Rico saw personnel-related costs rise, contributing to the overall increase of Ps.122.3 million.
• Colombia reported significant increases in personnel costs, driving up total operational expenses by Ps.101.7 million.

Construction and development expenses

Construction costs for ASR increased significantly, rising by 96.6% year-over-year to Ps.600.8 million in Q3 2024. The breakdown of construction expenses is as follows:

• In Mexico, construction costs surged by 143.7%, amounting to an increase of Ps.265.3 million.
• Puerto Rico experienced a 26.1% increase in construction costs, amounting to Ps.30.9 million.
• Colombia's construction costs increased by 48.0%, or Ps.1.1 million.

Marketing and promotional expenditures

Marketing and promotional expenditures are essential for maintaining passenger traffic and enhancing brand visibility. In Q3 2024, ASR's marketing expenses were included in administrative costs, which saw a year-over-year increase of 22.2% in Mexico. This increase reflects the company's strategic focus on promoting its services and enhancing customer engagement.

Expense Category	Q3 2023 (Ps.)	Q3 2024 (Ps.)	Change (%)
Operating Costs	2,660.3 million	3,386.1 million	27.3%
Labor Costs	Unknown	Increased significantly	--
Construction Expenses	305.7 million	600.8 million	96.6%
Marketing Expenses	Unknown	Increased by 22.2%	--

Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) - Business Model: Revenue Streams

Aeronautical revenues from landing and takeoff fees

Aeronautical revenues for Grupo Aeroportuario del Sureste (ASR) in the third quarter of 2024 were reported at Ps.4,527.1 million, reflecting a year-over-year increase of 19.4% compared to Ps.3,790.7 million in the same period of 2023. Breakdown by region included:

• Mexico: Ps.3,321.1 million
• Puerto Rico: Ps.557.8 million
• Colombia: Ps.648.2 million

Non-aeronautical revenues from retail and service operations

Non-aeronautical revenues amounted to Ps.2,355.4 million in 3Q24, which is a 5.0% increase from Ps.2,242.5 million in 3Q23. The contributions were as follows:

• Mexico: Ps.1,615.3 million
• Puerto Rico: Ps.508.2 million
• Colombia: Ps.231.9 million

Construction services revenues from infrastructure projects

Construction services revenues surged to Ps.600.8 million in 3Q24, marking a significant increase of 96.6% from Ps.305.7 million in 3Q23. This growth is primarily attributed to projects in:

• Mexico: Ps.450.0 million
• Puerto Rico: Ps.149.6 million
• Colombia: Ps.1.2 million

Government grants and subsidies related to airport operations

Government grants and subsidies are not explicitly detailed in the financial statements; however, ASR benefits from regulatory frameworks that support airport operations. The regulatory environment, particularly in Mexico, allows for certain operational subsidies that contribute indirectly to revenue streams.

Revenue Stream	Q3 2023 (Ps. million)	Q3 2024 (Ps. million)	Year-over-Year Growth (%)
Aeronautical Revenues	3,790.7	4,527.1	19.4
Non-aeronautical Revenues	2,242.5	2,355.4	5.0
Construction Services Revenues	305.7	600.8	96.6

Article updated on 8 Nov 2024

Resources:

1. Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR) Financial Statements – Access the full quarterly financial statements for Q3 2024 to get an in-depth view of Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR)' financial performance, including balance sheets, income statements, and cash flow statements.
2. SEC Filings – View Grupo Aeroportuario del Sureste, S. A. B. de C. V. (ASR)' latest filings with the U.S. Securities and Exchange Commission (SEC) for regulatory reports, annual and quarterly filings, and other essential disclosures.