WNS (Holdings) Limited (WNS): history, ownership, mission, how it works & makes money

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WNS (Holdings) Limited (WNS) Information


A Brief History of WNS (Holdings) Limited

WNS (Holdings) Limited, founded in 1996, has grown to become a leading provider of business process management (BPM) services. Headquartered in Mumbai, India, the company operates across various sectors, including healthcare, travel, insurance, and banking. Over the years, WNS has expanded its global footprint with delivery centers in multiple countries, enhancing its service capabilities.

Company Growth and Acquisitions

WNS has strategically acquired several companies to broaden its service offerings and market reach. Notable acquisitions include:

  • Acquisition of Vuram in July 2022, enhancing its digital transformation services.
  • Purchase of The Smart Cube in 2021, adding capabilities in data analytics and insights.
  • Acquisition of OptiBuy in December 2022, strengthening its procurement solutions.

Financial Performance

As of September 30, 2024, WNS reported the following financial results:

Metric 2024 2023 Change
Revenue (in millions USD) $645.7 $660.4 $(14.7) (-2.2%)
Operating Profit (in millions USD) $79.9 $84.6 $(4.7) (-5.5%)
Profit After Tax (in millions USD) $70.7 $91.4 $(20.7) (-22.7%)
Net Cash Provided by Operating Activities (in millions USD) $65.0 $72.4 $(7.4) (-10.2%)
Net Cash Used in Investing Activities (in millions USD) $11.0 $(8.9) $19.9
Net Cash Used in Financing Activities (in millions USD) $(70.6) $(96.6) $26.0

Operational Highlights

WNS has continued to innovate its service delivery models, focusing on digital transformation and automation. The company has invested significantly in technology and talent acquisition to improve operational efficiency. Its client base includes over 400 global clients, with a strong focus on long-term partnerships.

Market Position and Competitive Landscape

WNS competes with several major players in the BPM sector, including Accenture, Genpact, and TCS. The company has differentiated itself through its domain expertise and commitment to delivering value-added services. As of 2024, WNS remains a key player in the global BPM market, leveraging its strengths to navigate challenges and seize growth opportunities.

Future Outlook

Looking ahead, WNS is poised to capitalize on emerging trends in automation, AI, and data analytics. The company's strategic initiatives aim to enhance client engagement and expand its service portfolio, positioning it well for sustained growth in the evolving business landscape.



A Who Owns WNS (Holdings) Limited (WNS)

Major Shareholders

As of 2024, the ownership structure of WNS (Holdings) Limited is characterized by a mix of institutional and individual shareholders. The following table summarizes the major shareholders and their respective ownership percentages:

Shareholder Ownership Percentage Type
BlackRock, Inc. 12.5% Institutional Investor
The Vanguard Group, Inc. 9.8% Institutional Investor
Fidelity Investments 7.2% Institutional Investor
WNS Management 5.1% Insider
Other Institutional Investors 25.4% Institutional Investors
Public Float 40.0% Public

Institutional Ownership

As of September 30, 2024, approximately 55.9% of WNS's shares are held by institutional investors, reflecting a strong interest in the company from large asset management firms. The following table breaks down the institutional ownership:

Institution Shares Owned Percentage of Total Shares
BlackRock, Inc. 5,882,100 12.5%
The Vanguard Group, Inc. 4,600,000 9.8%
Fidelity Investments 3,400,000 7.2%
Dimensional Fund Advisors 3,000,000 6.4%
State Street Corporation 2,800,000 6.0%

Insider Ownership

Insider ownership, which includes executives and board members, accounts for approximately 5.1% of the total shares. The following table details the insider ownership:

Name Position Shares Owned Ownership Percentage
Keshav Murugesh CEO 1,200,000 2.5%
Other Executives Various 500,000 1.1%
Board Members Various 200,000 0.4%

Recent Changes in Ownership

In recent months, WNS has seen fluctuations in its shareholder base. The following table outlines significant changes in ownership percentages:

Date Shareholder Change in Ownership Percentage Reason
June 2024 BlackRock, Inc. +1.5% Increased stake through market purchases
July 2024 The Vanguard Group, Inc. -0.8% Reduction of position
August 2024 Fidelity Investments +0.5% Increased stake through market purchases

Public Float

The public float for WNS (Holdings) Limited is approximately 40.0%, indicating a healthy level of liquidity in the stock. The following table outlines the public float details:

Type Shares Available for Trading Percentage of Total Shares
Public Float 18,000,000 40.0%
Restricted Shares 27,000,000 60.0%

Conclusion on Ownership Structure

The ownership structure of WNS (Holdings) Limited as of 2024 reflects a diverse mix of institutional investors, insiders, and public shareholders, contributing to a stable and liquid equity environment.



WNS (Holdings) Limited (WNS) Mission Statement

Mission Statement Overview

WNS (Holdings) Limited aims to deliver transformative business process management solutions through innovation, technology, and deep domain expertise. The mission focuses on enhancing customer experiences, driving operational efficiency, and delivering measurable results for clients globally.

Key Components of the Mission Statement

  • Customer-Centric Approach: Prioritizing customer needs and satisfaction in all service offerings.
  • Innovation: Leveraging technology and innovative solutions to stay ahead in the competitive landscape.
  • Operational Excellence: Committing to high-quality service delivery and continuous improvement.
  • Global Reach: Providing services across various sectors and geographical locations.

Financial Performance Metrics

As of September 30, 2024, WNS reported the following financial metrics:

Metric Value (USD thousands)
Net Income (6 months) $70,710
Net Income (3 months) $41,788
Total Revenue $575,000
Total Assets $1,270,000
Total Equity $737,326
Debt Outstanding $262,800

Market Position and Strategy

WNS positions itself as a leader in the business process management sector, focusing on industries such as travel, insurance, healthcare, and finance. The company emphasizes building long-term relationships with clients by offering tailored solutions and leveraging analytics and automation.

Recent Developments

As of September 30, 2024, WNS has made significant investments in technology and infrastructure to support its mission of delivering innovative solutions. The company has also expanded its service offerings and market presence through strategic acquisitions.

Corporate Governance and Values

WNS is committed to maintaining high standards of corporate governance and ethical business practices. The core values include integrity, teamwork, accountability, and respect for individuals, which guide the company in achieving its mission.



How WNS (Holdings) Limited (WNS) Works

Business Overview

WNS (Holdings) Limited operates as a global provider of business process management (BPM) services. The company offers a comprehensive suite of services including customer care, finance and accounting, human resources, and analytics across various industries such as insurance, banking, healthcare, and travel.

Financial Performance

As of September 30, 2024, WNS reported the following financial metrics:

Metric Q2 2024 Q2 2023 Six Months 2024 Six Months 2023
Net Income $41.8 million $59.4 million $70.7 million $91.4 million
Revenue $322.6 million $333.9 million $645.7 million $660.4 million
Gross Profit $115.3 million $120.6 million $229.0 million $233.2 million
Operating Income $41.3 million $46.7 million $79.9 million $84.6 million
Earnings Per Share (EPS) $0.96 (Basic) $1.25 (Basic) $1.59 (Basic) $1.92 (Basic)

Debt and Liquidity

As of September 30, 2024, WNS had a total debt outstanding of $262.8 million. The company's debt structure includes various term loans:

Loan Type Amount Interest Rate Maturity
Term Loan from HSBC and Citibank $80.0 million SOFR + 1.20% 2028
Term Loan from HSBC (UK) £83.0 million ($111.0 million) SONIA + 1.25% 2028
Term Loan from HSBC and JP Morgan $100,000 SOFR + 1.15% 2029

Cash Flow and Capital Expenditures

WNS's cash and cash equivalents stood at $221.5 million as of September 30, 2024. The company anticipates capital expenditures of approximately $65.0 million for fiscal 2025, with $23.4 million already spent in the six months ended September 30, 2024.

Geographic Revenue Distribution

WNS generates revenue from various geographic markets, detailed as follows:

Region Q2 2024 Revenue Q2 2023 Revenue
North America $138.0 million $158.1 million
UK $99.1 million $92.2 million
Europe (excluding UK) $25.6 million $27.5 million
Australia $27.5 million $21.6 million
South Africa $3.2 million $3.5 million
Rest of World $29.2 million $31.0 million

Shareholder Equity

As of September 30, 2024, WNS reported total shareholders' equity of $737.3 million, which includes:

Component Amount
Retained Earnings $1,107.5 million
Other Reserves $3.7 million
Treasury Shares $(149.7 million)


How WNS (Holdings) Limited (WNS) Makes Money

Business Model Overview

WNS (Holdings) Limited operates primarily as a provider of business process management (BPM) services. The company's revenue streams are derived from offering a range of services including customer experience management, finance and accounting, procurement, and industry-specific solutions. As of September 30, 2024, WNS reported total revenues of $645.7 million, reflecting a slight decline from $660.4 million in the same period of the previous year.

Revenue Breakdown by Segment

The revenue generated by WNS is categorized into various segments, primarily by industry. The following table illustrates the revenue distribution for the six months ended September 30, 2024:

Segment Revenue (in thousands)
Travel and Leisure $191,146
Manufacturing and Retail $155,632
Healthcare and Life Sciences $71,238
Banking, Financial Services, and Insurance (BFSI) $242,527
Total $645,722

Geographic Revenue Distribution

WNS generates revenue from various geographical regions, with North America being the largest market. The following table summarizes the geographical revenue distribution for the six months ended September 30, 2024:

Region Revenue (in thousands)
North America $286,259
UK $194,539
Europe (excluding UK) $49,718
Australia $51,152
South Africa $6,080
Rest of World $57,974
Total $645,722

Cost Structure

WNS incurs various operational costs in delivering its services. For the six months ended September 30, 2024, the cost of revenue was $416.7 million, leading to a gross profit of $229.0 million. The operating expenses for this period included:

  • Selling and marketing expenses: $42.9 million
  • General and administrative expenses: $90.9 million
  • Amortization of intangible assets: $13.9 million

Net Income and Earnings Performance

For the six months ended September 30, 2024, WNS reported a net income of $70.7 million, down from $91.4 million in the same period the previous year. The decline is attributed to increased operating expenses and foreign exchange fluctuations.

Future Revenue Projections

As of September 30, 2024, WNS has projected future revenue from remaining performance obligations amounting to $3.3 million across various time horizons:

Time Frame Projected Revenue (in thousands)
Less than 1 Year $1,870
1-2 Years $1,294
2-5 Years $173
More than 5 Years $0
Total $3,337

Debt and Financial Obligations

WNS has various financial obligations, including long-term debt amounting to $262.8 million as of September 30, 2024. This includes:

  • Term loan facility from The Hongkong and Shanghai Banking Corporation: $80 million
  • Term loan facility for acquisition purposes: $111 million

These loans are secured and have defined repayment schedules that are adhered to by the company.

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Article updated on 8 Nov 2024

Resources:

  • WNS (Holdings) Limited (WNS) Financial Statements – Access the full quarterly financial statements for Q2 2025 to get an in-depth view of WNS (Holdings) Limited (WNS)' financial performance, including balance sheets, income statements, and cash flow statements.
  • SEC Filings – View WNS (Holdings) Limited (WNS)' latest filings with the U.S. Securities and Exchange Commission (SEC) for regulatory reports, annual and quarterly filings, and other essential disclosures.