Intercorp Financial Services Inc. (IFS): Business Model Canvas

Key Partnerships

Intercorp Financial Services Inc. (IFS) has established several key partnerships to enhance its business model and provide comprehensive financial services to its customers. These partnerships include:

• Collaboration with major banks: IFS has formed strategic partnerships with leading banks to leverage their extensive network and expertise in the financial industry. This collaboration allows IFS to offer a wide range of banking products and services to its customers, while also benefiting from the banks' established customer base.
• Strategic alliances with fintech companies: IFS has partnered with innovative fintech companies to leverage their cutting-edge technology and digital solutions. These strategic alliances enable IFS to enhance its digital banking platform, improve customer experience, and stay ahead of the competition in the rapidly evolving fintech landscape.
• Outsourcing agreements for technology and customer service: IFS has entered into outsourcing agreements with technology and customer service providers to streamline its operations and improve efficiency. By outsourcing non-core functions such as IT support and customer service, IFS can focus on its core competencies and deliver high-quality financial services to its customers.

Key Activities

Intercorp Financial Services Inc. (IFS) engages in a variety of key activities to ensure the success of its business model. These activities are essential to providing top-notch financial services to its customers and consistently meeting their needs. The following are some of the key activities that IFS focuses on:

• IFS is constantly developing and refining its financial products to ensure they meet the needs of its diverse customer base. This includes creating innovative new products, as well as updating and enhancing existing ones.
• IFS closely monitors market trends and customer preferences to anticipate future needs and tailor its product offerings accordingly.

• Providing excellent customer service is a top priority for IFS. Its customer service operations span across various channels, including phone, email, chat, and in-person consultations.
• The team at IFS is well-trained and committed to delivering exceptional service to all customers, whether they are seeking information, assistance, or solutions to their financial needs.

• IFS invests in strategic marketing and sales initiatives to attract new customers and retain existing ones. This includes targeted advertising campaigns, promotions, and partnerships.
• The marketing and sales team at IFS uses data-driven insights to reach the right audience with the right message at the right time, maximizing the company's exposure and impact.

Key Resources

Intercorp Financial Services Inc. (IFS) has a range of key resources that enable us to provide exceptional financial services to our clients. These resources include:

• Financial and market expertise: Our team of professionals possesses deep knowledge and expertise in various financial markets, instruments, and strategies. This expertise allows us to offer tailored financial solutions to meet the unique needs of our clients.
• Advanced IT infrastructure: IFS has invested significantly in state-of-the-art IT infrastructure to support our operations. This infrastructure enables us to efficiently process transactions, analyze data, and provide real-time updates to our clients, ensuring a seamless and secure financial experience.
• Experienced financial advisors: Our team of financial advisors is made up of seasoned professionals with years of experience in the financial industry. These advisors have a proven track record of success in helping clients achieve their financial goals through sound investment strategies and personalized financial planning.

By leveraging these key resources, IFS is able to deliver high-quality financial services that meet the diverse needs of our clients, from individual investors to corporate entities. Our commitment to excellence and innovation allows us to stay ahead of the curve in a rapidly changing financial landscape, positioning us as a trusted partner for all our clients' financial needs.

Value Propositions

Intercorp Financial Services Inc. (IFS) prides itself on providing exceptional value to its customers through a range of offerings that cater to their financial needs. Our key value propositions include:

• Personalized financial planning services: IFS understands that each individual has unique financial goals and circumstances. That's why we offer personalized financial planning services to help our customers create a comprehensive roadmap to achieve their financial objectives. Our team of experienced financial advisors works closely with clients to develop tailored strategies that align with their goals and risk tolerance.
• Competitive interest rates: At IFS, we strive to offer competitive interest rates on our products and services to ensure that our customers can maximize their returns on their investments. Whether it's savings accounts, mortgages, or personal loans, we are committed to providing rates that are among the best in the industry.
• Robust online banking platform: In today's digital age, convenience and accessibility are key factors in the banking experience. That's why IFS offers a robust online banking platform that allows our customers to manage their finances anytime, anywhere. From transferring funds to paying bills, our secure and user-friendly platform provides customers with the flexibility they need to stay in control of their finances.

Customer Relationships

At Intercorp Financial Services Inc. (IFS), we prioritize building strong and lasting relationships with our customers. We understand the importance of providing exceptional customer service and personalized support to meet the unique needs of each client. Our customer relationships are based on trust, transparency, and mutual success.

• Dedicated Support Team: Our dedicated support team is available to assist customers with any questions or concerns they may have. Whether it's troubleshooting technical issues, providing account assistance, or guiding clients through our services, our team is committed to delivering outstanding customer support.
• Personalized Account Management: Each client at IFS is assigned a personalized account manager who serves as their primary point of contact. This account manager works closely with the client to understand their financial goals, provide tailored solutions, and ensure that the client's needs are met every step of the way.
• Regular Financial Insights and Updates: We believe in keeping our customers informed and empowered with financial knowledge. That's why we provide regular updates and insights on market trends, investment opportunities, and financial strategies. By staying connected with our customers, we help them make informed decisions and achieve their financial objectives.

Channels

Intercorp Financial Services Inc. (IFS) utilizes a multi-channel approach to cater to the diverse needs of its customers. The following channels are integral to the business model:

• Online banking website: IFS's online banking website provides customers with a convenient platform to access their accounts, make transactions, and manage their finances from the comfort of their homes or offices. The website offers a user-friendly interface, robust security features, and a wide range of banking services such as bill payments, fund transfers, and account statements.
• Mobile banking application: In an era where mobile devices have become an essential part of everyday life, IFS offers a mobile banking application that allows customers to perform banking activities on the go. The app is compatible with both iOS and Android devices and offers features such as mobile check deposit, account alerts, and fingerprint login for enhanced security.
• Physical branch locations: Despite the rise of digital banking, IFS recognizes the importance of maintaining a physical presence in certain communities. The company operates a network of branch locations where customers can interact with knowledgeable staff, access in-person financial advice, and carry out complex banking transactions that may require face-to-face assistance.

Customer Segments

Intercorp Financial Services Inc. (IFS) caters to individual retail clients seeking various financial services such as personal savings accounts, loans, mortgages, and investment opportunities. We provide a range of products and services tailored to meet the unique needs of each client, whether they are saving for a major purchase, planning for retirement, or looking to grow their wealth.

• Personal savings accounts
• Loans
• Mortgages
• Investment opportunities

IFS offers specialized financial solutions for small and medium enterprises (SMEs) looking to grow their businesses. We understand the challenges that SMEs face and provide tailored products and services to help them access capital, manage cash flow, and expand their operations. Whether they need loans, lines of credit, or merchant services, we have the expertise to support their growth.

• Loans
• Lines of credit
• Merchant services
• Business savings accounts

For high net worth individuals with complex financial needs, IFS offers personalized wealth management services. Our team of experienced advisors works closely with clients to develop comprehensive financial plans, manage investment portfolios, and optimize tax strategies. We provide access to exclusive investment opportunities and strive to help our high net worth clients achieve their long-term financial goals.

• Wealth management services
• Financial planning
• Investment portfolios
• Tax optimization strategies

Cost Structure

Intercorp Financial Services Inc. (IFS) operates with a cost structure that is carefully managed to ensure efficient use of resources while maximizing profitability. Key components of the cost structure include:

• Technology development and maintenance: IFS invests heavily in technology to provide cutting-edge financial services to its clients. This includes the development and maintenance of online platforms, mobile applications, and other digital tools that enable clients to access and manage their accounts securely and efficiently. The costs associated with technology development and maintenance are essential to IFS's ability to stay competitive in the rapidly evolving financial services industry.
• Personnel salaries: IFS employs a team of highly skilled professionals, including financial analysts, customer service representatives, and technology experts, to deliver top-notch services to clients. The salaries and benefits of these employees form a significant portion of the company's cost structure. IFS recognizes the importance of attracting and retaining top talent in order to provide exceptional service to clients and drive business growth.
• Marketing and advertising expenses: In order to attract new clients and retain existing ones, IFS invests in marketing and advertising campaigns across various channels. These expenses cover the costs of digital and traditional advertising, as well as promotional events and sponsorships. By effectively promoting its services, IFS aims to increase brand awareness, drive customer acquisition, and ultimately generate revenue.

Revenue Streams

Intercorp Financial Services Inc. (IFS) generates revenue through various streams to ensure profitability and sustainability. The key revenue streams include:

1. Interest on loans and mortgages: IFS provides a range of loan and mortgage products to individuals and businesses. The interest charged on these loans and mortgages serves as a significant source of revenue for the company. By carefully managing the interest rates and credit risks, IFS maximizes its revenue potential in this area.

2. Fees from financial advising: IFS offers financial advising services to clients looking to manage their investments, savings, and retirement funds. The company charges fees for these services, which contribute to its overall revenue. By providing personalized financial advice tailored to each client's needs, IFS is able to attract a steady stream of clients seeking professional guidance.

3. Commission on investment products: IFS also earns revenue through commissions on investment products such as mutual funds, stocks, and bonds. By offering a wide range of investment options and recommending suitable products to its clients, IFS generates commission income based on the volume and value of transactions. This revenue stream is closely tied to the company's ability to attract and retain clients who trust IFS with their investment needs.

By diversifying its revenue streams and offering a comprehensive suite of financial products and services, Intercorp Financial Services Inc. remains competitive in the highly dynamic financial services industry.