1895 Bancorp of Wisconsin, Inc. (BCOW): Business Model Canvas

Key Partnerships

At 1895 Bancorp of Wisconsin, Inc. (BCOW), developing strong partnerships is crucial to our success in the financial industry. We collaborate with a range of key partners to enhance our services and ensure the highest level of customer satisfaction. Our key partnerships include:

• Local businesses: We partner with local businesses to offer specialized financial services tailored to their unique needs. By understanding the local market and establishing strong relationships with businesses in the community, we can better serve our customers and contribute to the economic growth of the region.
• Financial technology companies: In a rapidly evolving digital landscape, partnering with fintech companies allows us to leverage the latest technological advancements to streamline our operations and enhance the customer experience. By integrating innovative solutions into our processes, we can stay ahead of the competition and meet the changing needs of our clients.
• Regional regulators: Building strong relationships with regional regulators is essential to ensuring compliance with industry regulations and maintaining the trust of our customers. We work closely with regulators to uphold the highest standards of integrity and transparency in our operations, safeguarding the interests of our clients and the community.
• Loan originators: Partnering with reliable loan originators enables us to expand our lending capabilities and offer a diverse range of loan products to our customers. By working with reputable originators, we can provide competitive loan options and support the financial goals of our clients.

Key Activities

As a Bancorp of Wisconsin, Inc. (BCOW), our key activities revolve around providing financial services to our customers in a reliable and efficient manner. Here are some of the key activities that we focus on:

• Loan Disbursement: One of our main activities is to disburse loans to our customers. This involves assessing loan applications, determining eligibility, and disbursing funds in a timely manner.
• Customer Service: We prioritize providing exceptional customer service to all our clients. This involves assisting customers with their banking needs, addressing any concerns or issues they may have, and ensuring that they have a positive experience when interacting with our institution.
• Account Management: Another key activity is managing accounts for our customers. This includes opening and closing accounts, processing transactions, and ensuring that all account information is accurate and up to date.
• Risk Assessment: We also engage in risk assessment activities to ensure the financial stability and security of our institution. This involves evaluating the creditworthiness of loan applicants, monitoring market trends, and implementing risk management strategies to mitigate potential risks.

These key activities are essential to the overall operations of BCOW and are carried out with a high level of professionalism and expertise to meet the needs of our customers and ensure the success of our institution.

Key Resources

Financial capital: Bancorp of Wisconsin, Inc. has a significant amount of financial capital at its disposal, allowing the company to make strategic investments and expand its operations. This financial strength gives the company a competitive edge in the market and allows it to weather economic downturns.

Branch network: BCOW has a large branch network spread across Wisconsin, providing convenient access to customers in both urban and rural areas. This wide reach helps the company attract and retain customers, as well as strengthen its presence in the local community.

Experienced personnel: The company boasts a team of experienced and knowledgeable professionals who bring a wealth of expertise to the table. From top management to frontline staff, BCOW's employees play a crucial role in delivering exceptional service to customers and driving the company's success.

Customer database: BCOW maintains a comprehensive customer database that contains vital information about its clients' preferences, behaviors, and financial needs. This data allows the company to personalize its services, target specific customer segments, and improve overall customer satisfaction.

Key Activities:

• Providing a range of financial products and services to individual and corporate clients
• Marketing and promoting banking solutions through various channels, including digital advertising and community events
• Managing risk and compliance in accordance with industry regulations and best practices
• Continuously innovating and adapting to meet evolving customer demands and market trends

Customer Segments:

• Individual consumers looking for savings accounts, loans, and other banking products
• Small businesses seeking financing options and cash management services
• Corporate clients in need of investment banking, treasury management, and other specialized services

Channels:

• Physical branch locations for in-person transactions and consultations
• Online banking platform for 24/7 account access and transactions
• Mobile banking app for on-the-go banking needs
• ATMs for convenient cash withdrawals and deposits
• Call center for customer support and assistance

Value Propositions

Bancorp of Wisconsin, Inc. (BCOW) prides itself on offering a range of value propositions that cater to the diverse needs of its customers. From personalized banking services to secure online banking, BCOW aims to provide a comprehensive suite of services that sets it apart from its competitors.

• Personalized banking services: BCOW understands that each customer has unique financial needs and preferences. That's why they offer personalized banking services that are tailored to individual requirements. Whether it's setting up a savings plan or securing a loan, BCOW ensures that each customer receives personalized attention and expert advice.
• Community-focused initiatives: BCOW believes in giving back to the community that it serves. Through various community-focused initiatives, BCOW supports local businesses, charities, and organizations. By aligning its activities with the needs of the community, BCOW fosters strong relationships with its customers and stakeholders.
• Competitive mortgage rates: BCOW offers competitive mortgage rates that make home ownership more accessible to its customers. Whether purchasing a new home or refinancing an existing mortgage, BCOW provides tailored solutions that help customers achieve their homeownership goals.
• Secure online banking: With the rise of digital banking, security is a top priority for BCOW. Their secure online banking platform ensures that customer information is protected at all times. From account balances to transaction histories, BCOW's online banking services are designed to keep customers' financial data safe and secure.

Customer Relationships

Bancorp of Wisconsin, Inc. (BCOW) places a strong emphasis on establishing and maintaining positive relationships with its customers. The company offers a range of services to ensure that customers receive personalized attention and support throughout their banking experience.

• Dedicated account managers: Each customer is assigned a dedicated account manager who serves as their primary point of contact for all banking needs. This individual is available to provide personalized guidance and support, helping customers navigate complex financial decisions.
• 24/7 customer support: BCOW offers round-the-clock customer support to address any inquiries or concerns that customers may have. Whether it's a question about account balances or assistance with a transaction, customers can rely on prompt and attentive service at any time of day.
• Personalized financial advice: In addition to basic banking services, BCOW provides personalized financial advice to help customers achieve their specific financial goals. Whether it's planning for retirement, saving for a major purchase, or managing debt, customers can access expert guidance tailored to their individual circumstances.
• Long-term customer engagement: BCOW is committed to building lasting relationships with its customers. The company takes a proactive approach to customer engagement, staying in touch with customers regularly to ensure that their banking needs are being met and to offer additional support as needed.

Channels

Bancorp of Wisconsin, Inc. (BCOW) utilizes various channels to reach and serve its customers. These channels include:

• Physical branches: BCOW has a network of physical branches strategically located throughout Wisconsin. These branches provide a convenient way for customers to access banking services, meet with bankers in person, and conduct transactions.
• Online banking platform: BCOW offers an online banking platform that allows customers to access their accounts, transfer funds, pay bills, and manage their finances from the comfort of their homes or offices. This platform provides a secure and convenient way for customers to conduct their banking activities remotely.
• Mobile applications: BCOW has developed mobile applications for smartphones and tablets, allowing customers to access their accounts and perform banking transactions on the go. These applications provide a seamless and user-friendly experience, with features such as mobile check deposit, account alerts, and mobile payments.
• Customer service hotline: BCOW provides a customer service hotline that customers can call for assistance with their accounts, questions about banking products and services, or to report any issues they may encounter. Trained representatives are available to help customers resolve their inquiries promptly and efficiently.

Customer Segments

The Bancorp of Wisconsin, Inc. caters to a variety of customer segments to meet their financial needs. These segments include:

• Individual Account Holders: The bank provides a range of personal banking services to individual account holders, including checking accounts, savings accounts, and loans for personal use.
• Small to Medium Businesses: BCOW offers business banking services tailored to the needs of small to medium-sized businesses. This includes business checking accounts, lines of credit, and commercial real estate loans.
• Property Buyers: The bank serves customers who are looking to purchase property by offering mortgage loans and home equity lines of credit. BCOW helps property buyers navigate the home buying process and find a financing solution that works for them.
• Local Community Members: As a community bank, BCOW prioritizes building relationships with local community members. The bank participates in community events, supports local charities, and offers financial education programs to help community members achieve their financial goals.

Cost Structure

The cost structure of Bancorp of Wisconsin, Inc. (BCOW) is carefully analyzed to ensure efficient operations and sustainable growth. The key components of the cost structure include operational costs, branch maintenance, employee salaries, and technology investments.

• Operational costs: BCOW incurs various operational costs such as rent, utilities, insurance, and miscellaneous expenses related to daily operations. These costs are essential for the smooth functioning of the bank and are closely monitored to optimize efficiency.
• Branch maintenance: Maintaining the physical branches of BCOW involves costs related to upkeep, repairs, renovations, and security measures. These costs are necessary to provide a safe and welcoming environment for customers and employees.
• Employee salaries: Employee salaries make up a significant portion of BCOW's cost structure. The bank invests in competitive compensation packages to attract and retain top talent in the industry. Additionally, training and development programs are implemented to enhance employee skills and performance.
• Technology investments: BCOW places a strong emphasis on utilizing technology to improve operational efficiency and enhance customer experience. Investments in advanced banking software, digital platforms, cybersecurity measures, and IT infrastructure are made to stay competitive in the rapidly evolving financial industry.

Revenue Streams

The primary revenue streams for Bancorp of Wisconsin, Inc. (BCOW) include:

• Interest on loans: BCOW generates revenue through the interest charged on various types of loans, including personal loans, business loans, and mortgages. This is a key source of income for the bank and is based on the interest rates set by the Federal Reserve.
• Account fees: BCOW charges various fees for maintaining different types of accounts, such as checking accounts, savings accounts, and money market accounts. These fees help cover the costs associated with managing and servicing these accounts.
• Mortgage processing fees: BCOW earns revenue through charging fees for processing mortgage applications, including appraisal fees, credit check fees, and loan origination fees. These fees are typically one-time charges paid by the borrower at the time of closing.
• Investment services: BCOW offers a range of investment services, including financial planning, wealth management, and investment products such as mutual funds and annuities. The bank generates revenue through fees associated with these services, such as advisory fees and commissions on investment products.