Timberland Bancorp, Inc. (TSBK): Business Model Canvas

In the ever-evolving landscape of banking, Timberland Bancorp, Inc. (TSBK) stands out with a unique business model that seamlessly integrates community-focused values with innovative banking solutions. This Business Model Canvas will delve into the key elements that drive TSBK's operations, exploring their strategic partnerships, diversified revenue streams, and the profound value propositions they offer to their diverse clientele. Discover how TSBK's commitment to personalized service and robust customer relationships positions them as a vital player in the financial sector.

Timberland Bancorp, Inc. (TSBK) - Business Model: Key Partnerships

Local businesses

Timberland Bancorp collaborates with numerous local businesses to enhance community engagement and support economic growth. These partnerships help in creating local jobs and fostering customer loyalty. For example, in 2020, Timberland provided $1.2 million in loans to support local businesses impacted by the COVID-19 pandemic.

Real estate agencies

Timberland Bancorp has established strong partnerships with real estate agencies to bolster its mortgage lending operations. In 2021, Timberland originated approximately $123 million in residential mortgages, with a significant portion stemming from collaborative efforts with these agencies. Such relationships allow for streamlined home buying processes and access to a broader customer base.

Financial institutions

Timberland Bancorp engages with various financial institutions, enhancing its service offerings and operational efficiency. For instance, in its 2022 financial report, Timberland Bancorp indicated it had over $50 million in deposits funded through partnerships with affiliate banks, allowing for shared risk and diversified financial products.

Community organizations

Timberland Bancorp actively partners with community organizations to promote financial literacy and local development initiatives. In 2021, the bank allocated over $250,000 to community development programs, emphasizing its commitment to socio-economic upliftment in the regions it serves.

Partnership Type	Example/Details	Financial Commitment
Local Businesses	COVID-19 support loans	$1.2 million
Real Estate Agencies	Mortgage originations	$123 million
Financial Institutions	Deposits funded through partnerships	$50 million
Community Organizations	Development program funding	$250,000

Timberland Bancorp, Inc. (TSBK) - Business Model: Key Activities

Providing banking services

Timberland Bancorp, Inc. primarily provides a range of banking services including checking and savings accounts. As of December 31, 2022, the bank reported approximately $1.2 billion in total assets. The composition of deposits includes:

Deposit Type	Amount ($ million)
Demand Deposits	350
Time Deposits	350
Savings Accounts	500
Total Deposits	1,200

Offering loan products

The bank's loan offerings include residential, commercial, and consumer loans. As of the end of fiscal year 2022, Timberland Bancorp reported gross loans totaling approximately $900 million. The breakdown of the loan portfolio is as follows:

Loan Type	Amount ($ million)
Residential Mortgages	500
Commercial Loans	250
Consumer Loans	150
Total Loans	900

Customer support

Customer support is a vital key activity for Timberland Bancorp, enhancing customer experience through various channels. The bank has approximately 30 full-time staff dedicated to customer service. It operates 12 branches across Washington State, providing in-person customer support alongside digital channels.

Financial advisory

Timberland Bancorp offers financial advisory services aimed at helping customers manage their finances effectively. As part of its advisory offerings, the bank focuses on:

• Investment planning
• Retirement planning
• Tax strategies
• Estate planning

The advisory services contribute to a significant portion of non-interest income, amounting to approximately $1.5 million for the fiscal year 2022.

Timberland Bancorp, Inc. (TSBK) - Business Model: Key Resources

Branch network

Timberland Bancorp operates a robust branch network that serves as a critical resource for customer engagement and service delivery. As of the latest financial report, Timberland Bancorp has 9 branches located across the Washington state region. The branches are strategically positioned to cater to a diverse customer base.

Branch Location	Established Year	Services Offered
Hoquiam	1915	Personal & Commercial Banking
Montesano	2000	Personal & Commercial Banking
Elma	2007	Personal Banking
Westport	2004	Personal & Commercial Banking
Aberdeen	1998	Personal & Commercial Banking
Port Orchard	2011	Personal Banking
Bremerton	2015	Personal & Commercial Banking
Seattle	2018	Commercial Banking
Lakewood	2019	Personal & Commercial Banking

Digital banking platform

The digital banking platform of Timberland Bancorp is integral for operational efficiency and customer convenience. By 2023, over 75% of customer transactions are conducted through digital channels. The platform offers services such as online account management, loan applications, and mobile deposits. The significant investment in technological innovation has allowed Timberland to maintain a competitive edge in the banking sector.

Digital Service	Usage Percentage	Year Introduced
Online Banking	80%	2015
Mobile Banking App	75%	2018
Online Loan Applications	65%	2020

Skilled workforce

The success of Timberland Bancorp is largely attributed to its skilled workforce of approximately 150 employees. The bank emphasizes continuous training and development, ensuring that employees are equipped with the latest industry knowledge and customer service techniques. The company has also adopted a culture based on employee engagement and satisfaction, leading to lower turnover rates.

• Total Employees: 150
• Employee Retention Rate: 92%
• Average Years of Service: 6 years
• Training Hours per Employee per Year: 20 hours

Financial capital

As of the end of Q3 2023, Timberland Bancorp reported total assets of $1.2 billion, with total deposits amounting to $1.0 billion. The organization has maintained a solid capital position, with a Tier 1 Capital Ratio of 11.5%, ensuring compliance with regulatory requirements and providing a buffer against financial stress.

Financial Metric	Amount	As of Date
Total Assets	$1.2 billion	September 30, 2023
Total Deposits	$1.0 billion	September 30, 2023
Tier 1 Capital Ratio	11.5%	September 30, 2023
Net Income (YTD)	$10 million	September 30, 2023

Timberland Bancorp, Inc. (TSBK) - Business Model: Value Propositions

Personalized banking

Timberland Bancorp, Inc. focuses on offering personalized banking services that cater to the specific needs of their clients. This includes tailored financial solutions that take into consideration the unique financial situations of its customers. The bank emphasizes customer relationship management to ensure that every client receives attention that meets their individual needs.

Competitive loan rates

Timberland Bancorp provides competitive loan rates across various lending products. Their current offerings include:

Loan Type	Average Rate (%)	Loan Amount Range ($)
Mortgage Loans	3.25	100,000 - 500,000
Personal Loans	7.50	1,000 - 50,000
Auto Loans	5.00	5,000 - 100,000
Home Equity Loans	4.00	10,000 - 200,000

This competitive edge is a key factor in attracting customers who are price-sensitive and looking for value in their borrowing options.

Community-focused services

Timberland Bancorp places a significant emphasis on community-focused services that benefit the areas they serve. This includes:

• Supporting local businesses through customized commercial lending programs.
• Engaging in community development initiatives, including financial literacy programs.
• Participating in local sponsorships and charitable events to promote socioeconomic welfare.

In 2022, the bank contributed over $250,000 to various community initiatives, reinforcing its commitment to enhancing local economies.

Secure and reliable transactions

Security is a priority for Timberland Bancorp, ensuring that all transactions are secure and reliable. Their technological investments include:

• Multi-factor authentication for online services.
• Regular system audits to protect against data breaches.
• Robust encryption practices that safeguard customer information.

The bank's focus on security is evidenced by a 0% data breach rate reported for the past five years, which enhances customer trust and satisfaction.

Timberland Bancorp, Inc. (TSBK) - Business Model: Customer Relationships

Personal account managers

Timberland Bancorp employs personal account managers to enhance customer satisfaction and facilitate tailored banking solutions. As of the latest report, approximately 60% of the bank's customers have access to personal account managers, which significantly boosts client engagement and loyalty.

Responsive customer service

The company's commitment to responsive customer service is reflected in its satisfaction scores. In a recent survey, Timberland Bancorp reported a customer satisfaction level of 88%, up from 82% the previous year. This improvement can be attributed to a dedicated team available through multiple channels:

• Phone support with average response time of 2 minutes.
• Email support with a response rate within 24 hours.
• Live chat services available during business hours.

Community engagement

Timberland Bancorp actively participates in community engagement initiatives. In 2022, the bank contributed over $100,000 to local charities and hosted various events that attracted over 2,500 participants. The bank's community programs include:

• Financial literacy workshops.
• Local sponsorships for community events.
• Volunteer programs for employees.

This involvement not only enhances customer relationships but also strengthens its brand presence in the community.

Loyalty programs

Timberland Bancorp has implemented various loyalty programs aimed at retaining customers and attracting new ones. Key statistics include:

• Over 15,000 members enrolled in the loyalty rewards program.
• Increased customer retention rate from 75% to 82% in the past year.
• Reward offerings include cash back, interest rate bonuses, and waived fees.

Year	Loyalty Program Enrollment	Customer Retention Rate	Cash Back Offered
2021	10,000	75%	$50,000
2022	15,000	82%	$75,000
2023	20,000	85%	$100,000

These loyalty initiatives have proven effective in enhancing the bank's customer engagement, contributing significantly to its bottom line.

Timberland Bancorp, Inc. (TSBK) - Business Model: Channels

Physical branches

Timberland Bancorp operates a network of 18 physical branches as of 2023. These branches provide customers with direct access to financial services, personal banking, lending services, and advisory support. The branches are strategically located across Washington State, primarily in the counties of Lewis, Mason, Pierce, and Thurston.

Online banking

The online banking platform of Timberland Bancorp has seen significant adoption. As of 2023, over 70% of its customers engage with its digital services. The platform offers functionalities such as account management, bill pay, fund transfers, and loan applications. In 2022, the number of online banking transactions exceeded 1 million for the year.

Mobile app

Timberland Bancorp's mobile banking app has been downloaded by approximately 32,000 users since its launch. The app provides users with the ability to check account balances, deposit checks through mobile deposit, and make transfers. As of the end of 2022, the app facilitated transactions worth an aggregated amount of $50 million.

ATMs

Timberland Bancorp maintains a network of 24 ATMs. These ATMs are positioned in various high-traffic locations to ensure accessibility for customers. In 2022, the ATMs handled approximately 150,000 transactions, with a total cash withdrawal value of around $30 million.

Channel	Number/Amount	Details
Physical Branches	18	Strategically located across various Washington counties.
Online Banking Adoption	70%	Percentage of customers using digital services.
Online Transactions (2022)	1 million	Transactions performed through online banking.
Mobile App Downloads	32,000	Total number of users since launch.
Mobile Transactions Value (2022)	$50 million	Aggregated transaction value through the app.
ATMs	24	Number of ATMs in the network.
ATM Transactions (2022)	150,000	Total number of transactions processed.
ATM Cash Withdrawals (2022)	$30 million	Total cash withdrawal value from ATMs.

Timberland Bancorp, Inc. (TSBK) - Business Model: Customer Segments

Local residents

Timberland Bancorp, Inc. serves a diverse group of local residents primarily in the Pacific Northwest. In 2022, they reported that approximately 63% of their loans were directed towards residential mortgages. This segment benefits from various banking services including checking accounts, savings accounts, and personal loans.

Small and medium businesses

Small and medium enterprises (SMEs) constitute a significant part of Timberland's customer base. In fiscal year 2022, the bank provided over $150 million in commercial loans to support local businesses. These businesses utilize the bank’s services for:

• Business loans and lines of credit
• Merchant services
• Payroll processing

Timberland's business solutions are designed to cater specifically to the liquidity needs and operational goals of SMEs in the region.

Real estate investors

Real estate investors form a critical segment for Timberland, with a reported 20% of their total loan portfolio allocated to real estate investment loans. The bank offers competitive rates and terms, leading to robust growth in this area. In 2021, they funded transactions totaling around $75 million in real estate development projects.

Non-profit organizations

Timberland Bancorp actively engages with non-profit organizations, providing tailored financial products and services. In recent years, they have extended financing to various non-profits, totaling approximately $30 million in community investments. This includes:

• Loans for operational support
• Investment in community development initiatives
• Financial literacy programs

The bank's commitment to serving this segment reflects its dedication to community development and social responsibility.

Customer Segment	Services Offered	Loan Portfolio Allocation (%)	Financial Contribution (Approx. $)
Local Residents	Residential Mortgages, Personal Loans	63%	Over 100 million
Small and Medium Businesses	Commercial Loans, Merchant Services	Various	150 million
Real Estate Investors	Investment Loans, Development Financing	20%	75 million
Non-Profit Organizations	Operational Loans, Community Investments	Varies	30 million

Timberland Bancorp, Inc. (TSBK) - Business Model: Cost Structure

Staffing and salaries

The cost structure of Timberland Bancorp, Inc. is significantly influenced by staffing and salaries. As of the latest financial reports, the bank's total employee compensation expense is approximately $6.5 million annually. This figure encompasses salaries, benefits, bonuses, and payroll taxes for the bank's workforce of around 100 employees. The average salary per employee stands at approximately $65,000. The bank also allocates funds for ongoing training and development, contributing an estimated $300,000 yearly.

Maintenance of branches

Timberland Bancorp maintains several branches across its operational regions, which contributes to its overall cost structure. The total expenses related to branch maintenance, including rent, utilities, and property maintenance, approximate $1.2 million per year. Specific costs include:

• Rent: $800,000
• Utilities: $200,000
• Maintenance and repairs: $150,000
• Insurance: $50,000

Branch Maintenance Item	Annual Cost
Rent	$800,000
Utilities	$200,000
Maintenance and repairs	$150,000
Insurance	$50,000

Technology infrastructure

Investment in technology is vital to support the bank’s operations and services. The annual spending on technology infrastructure, which includes software licenses, hardware, cybersecurity measures, and IT support, is estimated at $1.5 million. Key breakdowns are:

• Software licenses: $500,000
• Hardware purchases: $400,000
• Cybersecurity: $300,000
• IT support and maintenance: $300,000

Technology Infrastructure Item	Annual Cost
Software licenses	$500,000
Hardware purchases	$400,000
Cybersecurity	$300,000
IT support and maintenance	$300,000

Marketing and advertising

Marketing efforts aimed at brand visibility and customer engagement account for a considerable portion of the bank's annual budget. Timberland Bancorp allocates roughly $800,000 per year for marketing and advertising initiatives. This encompasses both digital and traditional marketing strategies, including:

• Digital advertising: $400,000
• Print marketing: $250,000
• Community sponsorships: $150,000

Marketing and Advertising Item	Annual Cost
Digital advertising	$400,000
Print marketing	$250,000
Community sponsorships	$150,000

Timberland Bancorp, Inc. (TSBK) - Business Model: Revenue Streams

Interest income from loans

Timberland Bancorp generates a significant portion of its revenue through interest income from loans. For the fiscal year 2022, the company reported total interest income of approximately $43.88 million, which represented a growth of about 6.5% compared to the previous year. The primary loan categories contributing to this revenue include commercial real estate loans, residential mortgage loans, and consumer loans. As of June 30, 2023, the loan portfolio comprised:

Loan Type	Outstanding Amount (in millions)	Percentage of Total Loans
Commercial Real Estate	$199.54	58.8%
Residential Mortgages	$106.72	31.5%
Consumer Loans	$32.39	9.7%

Fees from account services

In addition to interest income, Timberland Bancorp earns revenue through fees from account services. For the year 2022, service charges on deposits and transaction fees amounted to approximately $3.25 million. The different types of fees include:

• Monthly maintenance fees
• Overdraft fees
• Wire transfer fees
• ATM fees

This revenue stream is impacted by the growth in customer accounts and the overall increase in transaction volumes.

Investment income

Timberland Bancorp’s investment income comes from interest earned on the bank’s investment securities, including U.S. government bonds, municipal securities, and corporate bonds. As of Q2 2023, the bank reported investment income of approximately $9.47 million, showing a rise of about 8% from the previous reporting period. The investment portfolio as of June 30, 2023, is detailed below:

Investment Type	Carrying Amount (in millions)	Yield (%)
U.S. Government Bonds	$50.12	2.5%
Municipal Securities	$20.45	3.0%
Corporate Bonds	$25.67	4.0%

Transaction fees

Timberland Bancorp also generates revenue through transaction fees associated with various banking activities. This includes fees from payment processing, point-of-sale transactions, and merchant services. The total transaction fees collected in the fiscal year 2022 reached approximately $2.75 million, reflecting the bank's emphasis on providing comprehensive payment solutions to its corporate clients. Key components of this revenue include:

• Credit and debit card transaction fees
• Merchant service fees
• Electronic funds transfer fees

These varied revenue streams underscore Timberland Bancorp's flexible business model and capacity to adapt to market dynamics.