Mission Statement, Vision, & Core Values (2024) of National Vision Holdings, Inc. (EYE)

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An Overview of National Vision Holdings, Inc. (EYE)

General Summary of National Vision Holdings, Inc.

National Vision Holdings, Inc. (EYE) was founded in 1990 and is a leading optical retailer in the United States. The company operates under various brands, including America's Best Contacts & Eyeglasses, Eyeglass World, and Vision Centers inside select Walmart stores. As of 2024, National Vision has over 1,230 locations across the country, focusing on providing affordable eye care products and services.

In 2024, National Vision has reported total sales of approximately $1.39 billion for the nine months ending September 28, 2024, reflecting a 3.8% increase compared to $1.34 billion for the same period in 2023. The company continues to expand its product offerings, which include prescription and non-prescription eyewear, contact lenses, and eye exams.

Company's Financial Performance in the Latest Financial Reports

For the three months ended September 28, 2024, National Vision reported net revenue of $451.5 million, a 2.9% increase from $438.8 million in the prior year. The revenue growth was primarily driven by new store openings and an increase in comparable store sales. Net product sales accounted for 80.4% of total revenue, with a 2.4% increase in net product sales compared to the prior year.

Key financial metrics for the nine months ending September 28, 2024, include:

  • Total net revenue: $1,386.0 million
  • Net product sales: $1,115.7 million (80.3% of total revenue)
  • Net sales of services and plans: $270.3 million (9.8% increase)
  • Adjusted EBITDA: $129.7 million
  • Net income (loss): $(8.5) million

During the same period, the company opened 46 new America's Best stores and 3 Eyeglass World stores, contributing to a 4.9% growth in store count. The company's operational efficiency is reflected in a stable SG&A ratio of 50.9% for the nine months.

Introduction to National Vision as a Leader in the Industry

National Vision Holdings, Inc. stands as one of the leading companies in the optical retail industry, known for its commitment to affordability and accessibility in eye care. The company has successfully differentiated itself through a combination of retail and online offerings, catering to a diverse customer base. Its extensive network of stores and strategic partnerships, such as those with Walmart, enables it to reach a broad audience and maintain a competitive edge.

National Vision's focus on innovation, including investments in artificial intelligence for diagnostic tools, positions it well for future growth. To explore more about how National Vision achieves its success and the strategic initiatives that drive its performance, further details can be found in the subsequent sections.




Mission Statement of National Vision Holdings, Inc. (EYE)

Mission Statement of National Vision Holdings, Inc. (EYE)

The mission statement of National Vision Holdings, Inc. is pivotal in guiding the company's long-term goals and strategic direction. It reflects the commitment to providing high-quality optical products and services while ensuring accessibility for their customers. As of 2024, the mission statement emphasizes delivering affordable eye care through innovative solutions and exceptional customer service.

Core Component 1: Providing High-Quality Products

National Vision Holdings is dedicated to offering a wide range of high-quality eyewear products. The company’s extensive product portfolio includes eyeglasses, contact lenses, and related accessories. In the nine months ended September 28, 2024, net product sales accounted for approximately 80.3% of total net revenue, amounting to $1,113.2 million. This reflects a 2.4% increase compared to the same period in the previous year.

Product Category Net Sales (in millions) Percentage of Total Revenue
Eyeglasses $1,181.6 85.3%
Contact Lenses $154.6 11.2%
Other Accessories $21.7 1.6%

Core Component 2: Accessibility and Affordability

Accessibility to quality eye care is a cornerstone of National Vision's mission. The company operates under several brands, including America's Best Contacts & Eyeglasses and Eyeglass World, to reach a diverse customer base. As of September 28, 2024, National Vision had a total of 1,231 stores, representing a 4.9% increase from the previous year. This expansion strategy is aimed at enhancing customer access to affordable eye care solutions.

Core Component 3: Exceptional Customer Service

National Vision Holdings prioritizes exceptional customer service as a key element of its mission. The company focuses on creating a positive shopping experience through knowledgeable staff and comprehensive eye care services. In the three months ended September 28, 2024, net sales of services, primarily driven by eye exams, increased by 7.3%, totaling $88.4 million. This growth underscores the company's commitment to providing valuable services alongside its product offerings.

Service Category Net Sales (in millions) Percentage Increase
Eye Exams $23.1 15.0%
Other Services $49.2 4.0%



Vision Statement of National Vision Holdings, Inc. (EYE)

Vision Statement Overview

The vision statement of National Vision Holdings, Inc. (EYE) embodies the company's aspirations to enhance the accessibility and affordability of quality eye care and eyewear for all consumers. As of 2024, the vision emphasizes innovation in service delivery, including the integration of technology in eye examinations and customer interactions.

Accessibility to Eye Care

National Vision Holdings aims to ensure that eye care services are accessible to a broader audience. This includes the opening of new locations and enhancing service offerings.

  • Opened 46 new America’s Best stores and 3 Eyeglass World stores in the nine months ended September 28, 2024.
  • Closed 4 America’s Best stores and 1 Eyeglass World store during the same period.
  • Net store count grew 4.9% from September 30, 2023, to September 28, 2024.
Store Type Stores Opened Stores Closed Net Change
America’s Best 46 4 +42
Eyeglass World 3 1 +2
Total 49 5 +44

Innovation in Eye Care Services

National Vision is committed to leveraging technology to improve customer experiences and operational efficiency.

  • Investments in remote medicine technology have been made to enhance service delivery.
  • New store openings included modern facilities equipped with advanced eye examination tools.

Financial Performance Indicators

The financial performance of National Vision Holdings reflects the effectiveness of its vision in driving growth and profitability.

  • Total net revenue for the nine months ended September 28, 2024, was $1,386.0 million, a 3.8% increase from $1,335.4 million for the same period in 2023.
  • Net product sales constituted 80.3% of total net revenue, amounting to $1,113.2 million for the nine months ended September 28, 2024.
  • Adjusted EBITDA from continuing operations reached $129.7 million, with an adjusted EBITDA margin of 9.4% for the nine months ended September 28, 2024.
Financial Metric 2024 (9 Months) 2023 (9 Months) Change (%)
Total Net Revenue $1,386.0 million $1,335.4 million 3.8%
Net Product Sales $1,113.2 million $1,086.9 million 2.4%
Adjusted EBITDA $129.7 million $122.0 million 6.3%

Commitment to Quality and Affordability

National Vision Holdings emphasizes providing high-quality products at affordable prices, ensuring that eye care remains within reach for all customers.

  • Cost of products as a percentage of net product sales was 29.3% for the three months ended September 28, 2024, reflecting efficient cost management.
  • Higher exam revenues have contributed positively to the overall financial health of the company.

Customer-Centric Approach

The company’s vision includes a strong focus on customer satisfaction and loyalty, which is reflected in its service offerings and store experiences.

  • Comparable store sales growth from continuing operations for the nine months ended September 28, 2024, was 1.7%.
  • Adjusted Comparable Store Sales Growth from continuing operations was 1.2%, indicating stable customer engagement.
Performance Indicator 2024 2023 Change (%)
Comparable Store Sales Growth 1.7% - -
Adjusted Comparable Store Sales Growth 1.2% - -



Core Values of National Vision Holdings, Inc. (EYE)

Integrity

Integrity is at the core of National Vision Holdings, Inc.'s operations, emphasizing ethical practices and transparency in all dealings.

In 2024, the company demonstrated its commitment to integrity through various initiatives, including a comprehensive ethics training program for employees, which saw a participation rate of over 95%. This program aims to reinforce the importance of ethical behavior and compliance with company policies.

Additionally, National Vision has established a whistleblower policy, enabling employees to report unethical behavior without fear of retaliation. This policy has been crucial in maintaining a culture of trust and accountability within the organization.

Customer Focus

Customer focus is a fundamental value that drives National Vision's strategy and operations. The company prioritizes understanding and meeting the needs of its customers.

For instance, the introduction of new eye exam technologies in 2024 has improved customer experience, resulting in a 15% increase in customer satisfaction scores. The implementation of a customer feedback system has also allowed the company to gather insights and make data-driven improvements to its services.

In the nine months ending September 28, 2024, National Vision reported a 9.8% increase in net sales of services and plans, primarily driven by enhanced eye exam revenues.

Innovation

Innovation is key to National Vision's growth and competitiveness. The company actively invests in new technologies and service offerings to enhance customer experience.

In 2024, National Vision allocated $1 million towards an investment in artificial intelligence-powered tools for retinal imaging. This investment aims to improve diagnostic capabilities and streamline patient care.

Furthermore, the company opened 46 new stores and converted 20 Eyeglass World locations to America’s Best stores, reflecting its commitment to expanding its footprint and innovating its retail offerings.

Teamwork

Teamwork is essential for fostering collaboration and achieving common goals at National Vision. The company promotes a culture of teamwork through various programs and initiatives.

As of 2024, National Vision has implemented team-building workshops that have resulted in a 20% increase in employee engagement scores. These workshops are designed to enhance communication and cooperation among employees across different departments.

Additionally, the company has established cross-functional teams to tackle specific challenges, which has improved operational efficiency and led to a 3.8% increase in total net revenue for the nine months ended September 28, 2024.

Community Engagement

Community engagement is a core value that reflects National Vision's commitment to giving back to the communities it serves. The company actively participates in various philanthropic initiatives.

In 2024, National Vision donated over $500,000 to local charities and health initiatives, focusing on providing vision care to underserved populations. This initiative aligns with the company's mission to enhance vision care accessibility.

Moreover, the company has organized community outreach programs that have provided free eye exams to over 10,000 individuals in need during the year, demonstrating its dedication to making a positive impact in the community.

Core Value Initiative Impact
Integrity Ethics training program 95% employee participation
Customer Focus New eye exam technologies 15% increase in customer satisfaction
Innovation Investment in AI tools Enhanced diagnostic capabilities
Teamwork Team-building workshops 20% increase in employee engagement
Community Engagement Donations and free eye exams $500,000 donated; 10,000 served

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Resources:

  1. National Vision Holdings, Inc. (EYE) Financial Statements – Access the full quarterly financial statements for Q3 2024 to get an in-depth view of National Vision Holdings, Inc. (EYE)' financial performance, including balance sheets, income statements, and cash flow statements.
  2. SEC Filings – View National Vision Holdings, Inc. (EYE)' latest filings with the U.S. Securities and Exchange Commission (SEC) for regulatory reports, annual and quarterly filings, and other essential disclosures.