Mission Statement, Vision, & Core Values (2024) of Companhia de Saneamento Básico do Estado de São Paulo - SABESP (SBS)

An Overview of Companhia de Saneamento Básico do Estado de São Paulo - SABESP (SBS)

General Summary of Companhia de Saneamento Básico do Estado de São Paulo - SABESP

Companhia de Saneamento Básico do Estado de São Paulo, commonly known as SABESP, was founded in 1973. It operates in the water and sewage sector, providing essential services to the state of São Paulo, Brazil. As of 2024, SABESP serves approximately 28 million people in the metropolitan region of São Paulo and over 375 municipalities. The company's key services include:

• Water supply
• Sewage treatment
• Environmental management

In 2024, SABESP reported total sales amounting to R$ 24 billion, showcasing the increasing demand for sanitation services in urban areas.

Company's Financial Performance in the Latest Financial Reports

In the latest financial report for the fiscal year 2023, SABESP achieved a record-breaking revenue of R$ 25.7 billion, marking a 12% increase compared to R$ 22.9 billion in 2022. The main contributors to this revenue growth were:

The company's net income reached R$ 4.5 billion, a significant increase from R$ 3.8 billion in the previous year, reflecting improved operational efficiency and cost management. Additionally, SABESP experienced a growth in service coverage, with a reported increase of 5% in the number of households connected to the water supply system.

Introduction to Company as One of the Leading Companies in the Industry

SABESP is recognized as a leader in the water and sewage concession industry in Brazil. The company is at the forefront of innovation, employing advanced technologies to enhance service delivery and sustainability. As of 2024, SABESP holds a market share of approximately 72% in the state of São Paulo. It is also committed to various social responsibility initiatives, aimed at improving access to clean water and sanitation in underserved areas.

To understand why SABESP is successful, consider its strategic focus on:

• Investment in infrastructure
• Customer service improvement
• Environmental sustainability

Readers are encouraged to discover more about the operational strategies that position SABESP as an industry leader.

Mission Statement of Companhia de Saneamento Básico do Estado de São Paulo - SABESP (SBS)

Company's Mission Statement

Companhia de Saneamento Básico do Estado de São Paulo - SABESP (SBS) focuses on providing high-quality water supply and wastewater services. The mission statement emphasizes the commitment to sustainability, innovation, and enhancing the quality of life in the communities served.

Core Component 1: Commitment to Quality Services

SABESP strives to ensure that all residents in São Paulo receive quality water and sanitation services. In 2022, the company reported an operational revenue of approximately R$ 18.05 billion, demonstrating its financial strength and ability to invest in infrastructure improvements.

Core Component 2: Environmental Sustainability

SABESP is dedicated to sustainable practices, with a focus on reducing environmental impact. The company has set ambitious goals, including a target to achieve 100% sewage treatment in its service area by 2025, with advancements made in 2022 achieving treatment rates of approximately 89%.

Core Component 3: Community Engagement

SABESP emphasizes the importance of community involvement in its operations. The company has invested R$ 150 million in social programs aimed at improving the living conditions of underserved communities, reaching over 800,000 people in 2022.

Vision Statement of Companhia de Saneamento Básico do Estado de São Paulo - SABESP (SBS)

Vision Statement Overview

The vision statement outlines Companhia de Saneamento Básico do Estado de São Paulo - SABESP's aspiration for the future and its commitment to providing quality water supply and sewage services. As of 2024, SABESP's vision emphasizes sustainability, innovation, and customer satisfaction.

Sustainability Commitment

SABESP aims to enhance its sustainability practices by reducing the environmental impact of its operations. Key statistics include:

Innovative Technology Integration

To achieve its vision, SABESP is incorporating advanced technologies to improve service delivery. Financial commitments for innovation are reflected in the following areas:

Customer-Centric Approach

SABESP prioritizes customer satisfaction through various initiatives. As of 2024, the vision includes measurable targets to enhance customer experience:

Core Values of Companhia de Saneamento Básico do Estado de São Paulo - SABESP (SBS)

Integrity

The core value of integrity at Companhia de Saneamento Básico do Estado de São Paulo - SABESP emphasizes adherence to ethical principles and transparency in operations. This is crucial to building trust with stakeholders and ensuring accountability.

SABESP has demonstrated its commitment to integrity through various initiatives:

• Implementation of the Compliance Program in 2020, aimed at preventing and addressing malpractices within the organization.
• Publication of annual reports disclosing financial data and operational performance, with the 2022 report indicating a revenue of R$ 18.3 billion.
• Participation in the Transparency Portal, providing citizens with accessible information regarding contracts and expenditures.

Quality

The value of quality reflects SABESP's commitment to providing excellent services and maintaining high standards across its operations. Quality is paramount to ensuring customer satisfaction and environmental sustainability.

Examples of SABESP's commitment to quality include:

• The Water Quality Monitoring Program, which tests approximately 12,000 samples monthly from 1,000 different points across the distribution network.
• In 2023, SABESP achieved a water quality compliance rate of over 99%, exceeding the national average.
• Investment of R$ 1.5 billion in the Sanitation Improvement Program to enhance sewage treatment systems across the state.

Innovation

SABESP recognizes the importance of innovation in enhancing operational efficiency and service delivery. By embracing new technologies, the company can improve its responsiveness to the growing demands of the population.

Key initiatives include:

• Introduction of the Smart Water Management System in 2022, integrating IoT devices for real-time monitoring of water distribution.
• Investment of R$ 300 million in research and development projects focused on sustainable water management practices in 2023.
• Collaboration with universities and research institutions to develop innovative solutions for waste recycling and water conservation.

Sustainability

SABESP’s commitment to sustainability is critical for ensuring the responsible use of natural resources and protecting the environment for future generations.

Demonstrated efforts in sustainability include:

• Reduction of greenhouse gas emissions by 20% by 2024 through the implementation of energy-efficient technologies.
• Increase in wastewater recycling rates to 50% by 2023, contributing to water conservation efforts across the state.
• Community engagement initiatives focusing on environmental education and promoting the importance of water conservation.

Social Responsibility

The value of social responsibility highlights SABESP’s commitment to the communities it serves, ensuring equitable access to water and sanitation services.

Examples of initiatives that exemplify this core value are:

• The Social Tariff Program, which provides reduced rates for low-income families, benefiting over 1.2 million households in 2022.
• Partnerships with local NGOs to promote health and sanitation awareness in underserved areas, impacting approximately 500,000 residents.
• Investment of R$ 200 million in infrastructure projects in vulnerable communities in 2023.