Mission Statement, Vision, & Core Values (2024) of Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK)

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An Overview of Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK)

General Summary of the Company

Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) is Indonesia's largest telecommunications company, established in 1961. Over the decades, it has evolved into a key player in the telecommunications sector, providing a wide range of services including mobile, fixed-line, broadband, and digital services. The company operates through several subsidiaries, with Telkomsel being its largest subsidiary, focusing on mobile telecommunications. As of 2024, the company reports its total sales revenue to be approximately Rp 112,219 billion, reflecting its strong market presence and diversified service offerings.

Company's Financial Performance in the Latest Financial Reports

In the latest financial report for the nine months ended September 30, 2024, PT Telekomunikasi Indonesia Tbk reported a consolidated revenue of Rp 112,219 billion, compared to Rp 111,238 billion in the same period of the previous year. The main revenue contributors were:

Revenue Source 2024 (Rp billion) 2023 (Rp billion)
Cellular Data and Internet 54,509 53,529
IndiHome 21,785 19,309
Other Services 4,769 4,769
Total Revenue 112,219 111,238

The company also achieved an operating profit of Rp 32,450 billion, down from Rp 34,982 billion in the previous year, with a profit before tax of Rp 29,617 billion compared to Rp 32,282 billion in 2023. The net profit for the period was Rp 23,021 billion, down from Rp 25,389 billion in 2023. Major expenses included operation, maintenance, and telecommunication service expenses amounting to Rp 29,977 billion, reflecting the company's continued investment in infrastructure and service quality.

Introduction to Company as One of the Leading Companies in the Industry

PT Telekomunikasi Indonesia Tbk stands as a leader in the Indonesian telecommunications industry, driven by its vast network infrastructure and innovative service offerings. The company continues to enhance its market leadership through strategic investments in digital transformation and customer service excellence. As of 2024, it has maintained a robust debt-to-equity ratio of 0.48, indicating a balanced capital structure. Investors and stakeholders can explore further insights into the company's strategic initiatives and market positioning in the following sections.




Mission Statement of Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK)

Mission Statement of Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK)

The mission statement of PT Telekomunikasi Indonesia Tbk is pivotal in defining its purpose and guiding its operational strategies. It encapsulates the company's commitment to providing quality telecommunications services while ensuring customer satisfaction and fostering innovation. The mission serves as a framework for decision-making and aligns the company's objectives with its long-term vision.

Core Component 1: High-Quality Telecommunications Services

PT Telekomunikasi Indonesia Tbk prioritizes high-quality telecommunications services as a fundamental aspect of its mission. The company aims to deliver reliable and efficient services to meet the demands of its diverse customer base. In 2024, the company reported total revenues of Rp112,219 billion, reflecting a growth from Rp111,238 billion in 2023. This increase highlights the company's focus on enhancing service quality and expanding its customer reach.

Year Total Revenue (Rp Billion) Growth Rate (%)
2023 111,238 -
2024 112,219 0.88

The company's commitment to quality is further demonstrated through its investment in infrastructure. As of September 30, 2024, PT Telekomunikasi Indonesia Tbk reported a net carrying amount of property and equipment valued at Rp174,673 billion, emphasizing its ongoing efforts to enhance service delivery and network reliability.

Core Component 2: Customer-Centric Approach

Another core component of PT Telekomunikasi Indonesia Tbk's mission is its customer-centric approach. The company actively seeks to understand and address the needs of its customers, ensuring that they receive the best possible service. This approach is evidenced by the growth in customer segments, with revenues from mobile services reaching Rp63,788 billion in 2023.

  • Mobile Services Revenue: Rp63,788 billion
  • IndiHome Revenue: Rp21,785 billion
  • Enterprise Services Revenue: Rp14,587 billion

This focus on customer satisfaction has led to a significant increase in customer retention and loyalty. The company’s ability to adapt its offerings to meet changing consumer preferences has been crucial in maintaining its market position amidst fierce competition.

Core Component 3: Innovation and Sustainability

Innovation is a cornerstone of PT Telekomunikasi Indonesia Tbk's mission. The company is committed to leveraging technology to improve its services and operational efficiency. In 2024, the company undertook several initiatives aimed at enhancing its technological capabilities, including investments in digital transformation and smart technology solutions. This commitment is reflected in the total capital expenditures of Rp29,977 billion reported for the nine months ended September 30, 2024.

Furthermore, sustainability is integrated into the company's mission, as it seeks to minimize its environmental impact while promoting social responsibility. The company’s initiatives include investments in renewable energy sources and efforts to reduce carbon emissions across its operations, aligning with global sustainability trends.

Conclusion

PT Telekomunikasi Indonesia Tbk's mission statement is a comprehensive representation of its dedication to providing high-quality services, prioritizing customer needs, and fostering innovation. The company's strategic initiatives and financial performance underscore its commitment to these core components, positioning it for continued success in the telecommunications industry.




Vision Statement of Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK)

Vision Statement Overview

The vision statement of Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) focuses on becoming the leading digital telecommunications company in Indonesia, committed to enhancing connectivity and providing innovative solutions to its customers.

Commitment to Digital Transformation

As of 2024, PT Telekomunikasi Indonesia aims to leverage advanced technologies to drive digital transformation across various sectors. This includes investments in 5G technology, expanding fiber optic networks, and enhancing digital services.

Technology Investment (in Trillions IDR) Projected Coverage (%)
5G Network 10 50
Fiber Optic Expansion 8 70
Digital Services Development 5 60

Enhancing Customer Experience

In line with its vision, the company is focused on enhancing customer experience through personalized services and improved customer support systems. This includes the implementation of AI-driven customer service platforms.

Sustainability and Corporate Responsibility

PT Telekomunikasi Indonesia emphasizes sustainability in its operations, aiming to reduce carbon emissions by 30% by 2025. The company plans to invest in renewable energy sources and eco-friendly technologies.

Sustainability Initiative Target Year Reduction Goal (%)
Carbon Emission Reduction 2025 30
Renewable Energy Adoption 2025 20
Waste Management Programs 2024 50

Market Leadership

The vision includes positioning PT Telekomunikasi Indonesia as a market leader in digital telecommunications in Southeast Asia, with a target market share increase of 5% annually over the next five years.

Year Market Share (%) Annual Growth Rate (%)
2024 45 5
2025 47 5
2026 49 5

Innovation in Telecommunications

Innovation remains a core component of the vision statement, with a commitment to research and development in telecommunications technology. The company aims to allocate 15% of its annual revenue to R&D initiatives.

Year Revenue (in Trillions IDR) R&D Investment (in Trillions IDR)
2024 112 16.8
2025 120 18
2026 128 19.2



Core Values of Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK)

Core Value 1: Customer Centricity

Customer centricity is a core value that emphasizes the importance of understanding and responding to customer needs. This value is crucial for PT Telekomunikasi Indonesia Tbk as it aims to provide exceptional service and enhance customer satisfaction.

In 2024, the company launched the Telkomsel Customer Experience Program, which includes a comprehensive feedback system that gathers insights from over 1 million customers monthly. This initiative has led to a 15% increase in customer satisfaction scores and a 10% reduction in service complaints compared to the previous year.

Core Value 2: Innovation

Innovation is vital for staying competitive in the rapidly evolving telecommunications industry. PT Telekomunikasi Indonesia Tbk is committed to fostering a culture of innovation across all levels of the organization.

The company invested approximately Rp 8 trillion in research and development in 2024, focusing on new technologies such as 5G and IoT solutions. As a result, the company successfully launched its 5G network in 50 cities, reaching over 10 million users within the first six months of operation.

Core Value 3: Integrity

Integrity is a foundational value that underscores the importance of ethical behavior and transparency in all business dealings. PT Telekomunikasi Indonesia Tbk prioritizes this value to build trust with customers, partners, and stakeholders.

In 2024, the company enhanced its compliance framework, resulting in a 100% compliance rate with regulatory standards. The company has also published its first Sustainability and Ethics Report, providing detailed insights into its governance practices and ethical commitments.

Core Value 4: Collaboration

Collaboration is essential for fostering teamwork and achieving shared goals within the organization. PT Telekomunikasi Indonesia Tbk encourages collaboration among its employees and with external partners.

In 2024, the company initiated a Partnership Ecosystem Program that has led to over 200 strategic partnerships with startups and technology firms. This initiative has resulted in a 25% increase in joint innovation projects and a 20% faster time-to-market for new services.

Core Value 5: Sustainability

Sustainability reflects PT Telekomunikasi Indonesia Tbk's commitment to responsible business practices and environmental stewardship. The company integrates sustainability into its operations to minimize its impact on the environment.

In 2024, the company reduced its carbon footprint by 30% through various initiatives, including the implementation of energy-efficient technologies and the expansion of its renewable energy sources. The company aims to achieve net-zero emissions by 2030.

Core Value Initiative Impact
Customer Centricity Telkomsel Customer Experience Program 15% increase in customer satisfaction
Innovation 5G Network Launch 10 million users in 6 months
Integrity Sustainability and Ethics Report 100% compliance rate
Collaboration Partnership Ecosystem Program 200+ strategic partnerships
Sustainability Carbon Footprint Reduction 30% reduction in emissions

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Article updated on 8 Nov 2024

Resources:

  • Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) Financial Statements – Access the full quarterly financial statements for Q3 2024 to get an in-depth view of Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK)' financial performance, including balance sheets, income statements, and cash flow statements.
  • SEC Filings – View Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK)' latest filings with the U.S. Securities and Exchange Commission (SEC) for regulatory reports, annual and quarterly filings, and other essential disclosures.