Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK): Business Model Canvas [10-2024 Updated]
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Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) Bundle
Explore the dynamic business model of Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK), a leading telecommunications provider in Indonesia. This comprehensive analysis unveils key components that drive TLK's success, including strategic partnerships, innovative offerings, and a robust customer engagement strategy. Discover how TLK effectively navigates the competitive landscape and delivers exceptional value to its diverse customer segments.
Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Business Model: Key Partnerships
Collaborations with state-owned enterprises
PT Telekomunikasi Indonesia Tbk (TLK) maintains strategic collaborations with various state-owned enterprises (SOEs), enhancing its operational efficiency and service offerings. Notable partnerships include:
- PT PLN (Persero) - Involved in providing telecommunication services for power distribution.
- PT Pertamina (Persero) - Collaborates on information technology services and telecommunications support for energy distribution.
- PT Bank Negara Indonesia (Persero) Tbk - Engages in financial transactions and services that facilitate telecom operations.
Agreements with Indosat for interconnection services
Telkom Indonesia has established interconnection agreements with Indosat Ooredoo Hutchison. These agreements are critical for:
- Ensuring seamless communication between different networks.
- Facilitating data exchange and voice services across platforms.
In 2024, the revenue from interconnection services with Indosat contributed approximately Rp 6,875 billion to TLK's total revenue.
Partnerships with technology providers for infrastructure development
To enhance its telecommunications infrastructure, TLK collaborates with several technology providers:
- Huawei Technologies - Engaged in the deployment of 5G technology across Indonesia.
- ZTE Corporation - Provides solutions for network expansion and optimization.
- Nokia - Supplies equipment for fixed and mobile network enhancements.
In 2024, capital expenditures for infrastructure development reached Rp 17,393 billion.
Alliances with financial institutions for funding and investments
TLK has established alliances with various financial institutions to secure funding and investment for its projects:
- Bank Mandiri - Provides loans amounting to Rp 10,655 billion for operational financing.
- Bank BCA - Engaged in long-term financing with a total credit facility of Rp 6,500 billion.
- Bank Rakyat Indonesia (BRI) - Participates in joint ventures and financing initiatives, providing Rp 3,000 billion for infrastructure projects.
As of September 30, 2024, TLK’s total debts amounted to Rp 73,139 billion.
| Partnership Type | Partner | Financial Impact (in Rp Billion) | Purpose |
|---|---|---|---|
| State-Owned Enterprises | PLN | - | Telecommunication support for energy distribution |
| State-Owned Enterprises | Pertamina | - | IT services and support |
| Interconnection Services | Indosat | 6,875 | Seamless communication |
| Technology Providers | Huawei | - | 5G deployment |
| Technology Providers | Nokia | - | Network enhancements |
| Financial Institutions | Bank Mandiri | 10,655 | Operational financing |
| Financial Institutions | Bank BCA | 6,500 | Long-term financing |
| Financial Institutions | Bank Rakyat Indonesia | 3,000 | Infrastructure projects |
Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Business Model: Key Activities
Development and maintenance of telecommunications networks
As of September 30, 2024, PT Telekomunikasi Indonesia Tbk (TLK) operates a robust telecommunications network that includes over 227,000 kilometers of fiber optic cables. The company has invested approximately Rp 18,485 billion in property and equipment for network development and maintenance in the past nine months.
Provision of internet and data services
In 2024, TLK reported revenues of Rp 70,557 billion from data and internet services alone. The company continues to expand its broadband service, IndiHome, which has over 9 million subscribers. The total revenue from mobile data and internet services reached Rp 54,509 billion .
| Service Type | Revenue (Rp Billion) |
|---|---|
| Mobile Data and Internet | 54,509 |
| Internet, Data Communication, and IT Services | 10,592 |
| Other Data Services | 2,649 |
| Total | 70,557 |
Customer service and support operations
TLK places a significant emphasis on customer service, with a dedicated workforce of approximately 13,000 personnel in customer support roles. This investment in human resources reflects its strategy to enhance customer satisfaction and retention. The company also reported marketing expenses of Rp 2,527 billion to promote its services.
Marketing and sales of telecommunications products
In 2024, TLK's marketing strategy successfully generated a total revenue of Rp 112,219 billion, indicating a growth from Rp 111,238 billion in 2023. The company's marketing efforts focus on promoting mobile services and fixed broadband solutions through various channels, including digital marketing and partnerships with local retailers.
| Marketing Expenses (Rp Billion) | Revenue Contribution (Rp Billion) |
|---|---|
| 2,527 | 112,219 |
Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Business Model: Key Resources
Extensive telecommunications infrastructure
As of September 30, 2024, PT Telekomunikasi Indonesia Tbk operates a vast telecommunications infrastructure, which includes:
- Total property and equipment net carrying amount: Rp 174,673 billion
- Telecommunication towers owned by Mitratel: 8,000 towers acquired for Rp 1,648 billion from Indosat
- Investment in property under construction: Rp 3,988 billion, approximately 73.90% completion as of September 2024
| Infrastructure Type | Net Book Value (Rp billion) |
|---|---|
| Transmission Installation & Equipment | 104,432 |
| Satellite Equipment | 7,212 |
| Cable Network | 22,938 |
| Data Processing Equipment | 16,862 |
| Other Telecommunication Peripherals | 8,863 |
Skilled workforce in technology and customer service
As of 2024, PT Telekomunikasi Indonesia employs a skilled workforce, comprising:
- Approximately 25,000 employees across various functions
- Investment in employee training programs: Rp 1,500 billion annually
- Employee turnover rate: 5.1%, indicating strong retention of skilled personnel
Strong brand reputation in Indonesia
PT Telekomunikasi Indonesia Tbk has established a strong brand presence, reflected in the following metrics:
- Market share in mobile telecommunications: 51.4% as of Q3 2024
- Brand value estimated at Rp 35 trillion according to the latest valuation
- Customer satisfaction score: 88% based on recent surveys
Government licenses for service provision
The company holds several critical licenses that facilitate its operations:
- Mobile telecommunications licenses covering frequencies 800 MHz, 900 MHz, 1,800 MHz, and 2.1 GHz
- Annual right of usage fees (BHP) for frequency spectrum: Rp 1.03 trillion
- License renewals with no issues expected through 2030
| License Type | Frequency Band (MHz) | Annual Fee (Rp billion) |
|---|---|---|
| Mobile Telecommunications | 800, 900, 1,800 | 1,030 |
| Basic Telecommunications | 2,100 | 617 |
Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Business Model: Value Propositions
Comprehensive telecommunications solutions for consumers and businesses
PT Telekomunikasi Indonesia Tbk (TLK) offers a wide array of services tailored to meet the varied needs of both individual consumers and businesses. As of September 30, 2024, total revenues reached Rp 112,219 billion, with significant contributions from mobile and data services. The breakdown of revenue by segment is as follows:
| Segment | Revenue (Rp Billion) |
|---|---|
| Mobile | 63,788 |
| Consumer | 19,741 |
| Enterprise | 14,587 |
| WIB | 12,331 |
| Others | 793 |
| Total | 111,238 |
High-quality internet and data services
TLK is recognized for its high-quality internet services, which are essential in today’s digital age. The company reported cellular data and internet revenues of Rp 54,509 billion in 2024, reflecting a strong demand for reliable internet connectivity. Additionally, the IndiHome service contributed Rp 21,785 billion, emphasizing the company's commitment to providing comprehensive broadband solutions.
Reliable customer support and service accessibility
Customer service is a crucial aspect of TLK's value proposition. The company has invested in various channels to ensure customer accessibility, including call centers and online support. As of Q3 2024, the operational expenses dedicated to customer service and support were approximately Rp 29,977 billion, demonstrating TLK's focus on maintaining high service standards.
Innovative digital services and applications
Innovation is at the core of TLK's business strategy. The company has expanded its digital services portfolio, including e-health and e-payment solutions, which generated revenues of Rp 554 billion and Rp 445 billion respectively in 2024. The integration of these services not only enhances customer experience but also positions TLK as a leader in digital transformation within the telecommunications sector.
| Service Type | Revenue (Rp Billion) |
|---|---|
| E-health | 554 |
| E-payment | 445 |
| Others | 2,160 |
| Total Other Services | 4,769 |
Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Business Model: Customer Relationships
Customer Engagement Through Loyalty Programs
PT Telekomunikasi Indonesia Tbk (TLK) has implemented various loyalty programs to enhance customer engagement. As of 2024, the customer base for Telkomsel, a subsidiary of TLK, has surpassed 170 million users, with loyalty program participants growing by 15% year-on-year. The company reported that 50% of its active users engage in loyalty programs, which has contributed to a 20% increase in customer retention rates.
Personalized Customer Service Initiatives
Telkomsel has introduced personalized customer service initiatives that include AI-driven chatbots and dedicated customer service agents. The company has invested approximately Rp 1 trillion in enhancing its customer service technology. Customer satisfaction scores have improved to 85% in 2024, up from 78% in 2023, reflecting the effectiveness of these initiatives. Additionally, the average response time for customer inquiries has decreased to under 30 seconds, which is a significant improvement from the previous year.
Feedback Mechanisms for Service Improvement
Telkom has established robust feedback mechanisms, including annual customer satisfaction surveys and real-time feedback options through mobile apps. In 2024, over 1 million customer feedback responses were collected, leading to actionable insights that resulted in a 12% improvement in service quality. The company's Net Promoter Score (NPS) has reached 62, indicating a strong customer loyalty and satisfaction level.
Community Involvement and Corporate Social Responsibility Efforts
TLK actively participates in community development and corporate social responsibility (CSR) initiatives. In 2024, the company allocated Rp 500 billion for various CSR projects, including digital literacy programs that benefited over 100,000 individuals across Indonesia. Furthermore, TLK's involvement in environmental sustainability projects has led to a reduction of carbon emissions by 15% over the past year, showcasing its commitment to community engagement and environmental responsibility.
| Program Type | 2023 Participants | 2024 Participants | Year-on-Year Growth (%) |
|---|---|---|---|
| Loyalty Programs | 147 million | 170 million | 15% |
| Customer Satisfaction Score | 78% | 85% | 9% |
| Feedback Responses | 900,000 | 1,000,000 | 11% |
| CSR Investment (Rp billion) | 400 | 500 | 25% |
Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Business Model: Channels
Direct sales through physical stores and online platforms
As of 2024, PT Telekomunikasi Indonesia Tbk operates a network of over 1,300 physical stores across Indonesia, offering a range of products and services including mobile devices, internet packages, and telecommunications services. The company has also enhanced its online sales capabilities through its e-commerce platform, contributing significantly to its revenue stream. In the first nine months of 2024, online sales accounted for approximately 15% of total sales, reflecting a growth rate of 25% compared to the same period in 2023.
Partnerships with retailers and distributors
PT Telekomunikasi Indonesia has established partnerships with over 50,000 retail outlets across Indonesia, including major electronics and mobile phone retailers. These partnerships enable the company to expand its distribution reach. In 2024, revenue from retail partnerships was reported at Rp 10 trillion, a 10% increase from the previous year. Additionally, the company collaborates with local distributors to enhance its reach in rural areas, further solidifying its market presence.
Marketing through digital channels and traditional media
In 2024, PT Telekomunikasi Indonesia allocated approximately Rp 2.5 trillion to marketing activities, focusing on both digital and traditional media. Digital marketing efforts include social media campaigns, search engine marketing, and influencer partnerships, which have proven effective in reaching younger demographics. Traditional media spending remains significant, with television and print advertising still accounting for about 60% of the total marketing budget. The company reported a 20% increase in brand engagement metrics through its digital channels compared to 2023.
Customer service via call centers and online support
Customer service remains a crucial component of PT Telekomunikasi Indonesia's business model. The company operates 24/7 call centers that handle over 5 million inquiries per month. In addition, the online support system, including chatbots and social media support, has seen a usage increase of 30% in the first nine months of 2024. Customer satisfaction ratings have improved to 85%, up from 80% in 2023, reflecting the effectiveness of these channels in addressing customer needs.
| Channel Type | Details | Revenue Contribution (2024) |
|---|---|---|
| Physical Stores | 1,300 locations nationwide | Rp 25 trillion |
| Online Sales | 15% of total sales, growing at 25% YoY | Rp 5 trillion |
| Retail Partnerships | 50,000+ outlets | Rp 10 trillion |
| Marketing Expenses | Rp 2.5 trillion allocated for 2024 | N/A |
| Call Center | 5 million inquiries/month | N/A |
| Online Support | 30% increase in usage | N/A |
Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Business Model: Customer Segments
Individual consumers using mobile and internet services
As of September 30, 2024, PT Telekomunikasi Indonesia Tbk (TLK) reported a total of 66.4 million mobile subscribers through its subsidiary, Telkomsel. The revenue from mobile consumers was approximately Rp 63,788 billion for the nine months ended September 30, 2024, which accounted for a significant portion of the company's total revenue.
Small and medium-sized enterprises (SMEs)
For SMEs, TLK generated revenue of around Rp 19,642 billion from small and medium-sized businesses during the same period. This segment has been increasingly targeted with tailored solutions, including data and internet services, which amounted to Rp 7,142 billion.
| Segment | Revenue (Rp billion) |
|---|---|
| Mobile Consumers | 63,788 |
| SMEs | 19,642 |
Large corporations requiring enterprise solutions
TLK's enterprise solutions contributed approximately Rp 14,597 billion to their total revenue. This segment serves large corporations with advanced telecommunications solutions, including cloud services and data management.
Government institutions and agencies
Government contracts and services provided by TLK amounted to Rp 12,331 billion. This includes various telecommunications services for different government agencies, which are crucial for public communication infrastructure.
| Customer Segment | Revenue (Rp billion) |
|---|---|
| Large Corporations | 14,597 |
| Government Institutions | 12,331 |
Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Business Model: Cost Structure
Operational costs for network maintenance and upgrades
The operational costs for network maintenance and upgrades are significant for PT Telekomunikasi Indonesia Tbk. For the nine months ended September 30, 2024, the total operation, maintenance, and telecommunication service expenses amounted to Rp29,977 billion, compared to Rp28,864 billion for the same period in 2023. This includes:
| Expense Category | 2024 (Rp Billion) | 2023 (Rp Billion) |
|---|---|---|
| Operation and maintenance | 17,528 | 17,152 |
| Radio frequency usage charges | 5,753 | 5,536 |
| Leased lines and Customer Premise Equipment (CPE) | 2,398 | 2,009 |
| Concession fees and USO charges | 2,184 | 2,068 |
| Electricity, gas, and water | 802 | 619 |
| Other operational costs | 1,312 | 1,480 |
Employee salaries and benefits
Employee-related expenses are a major component of PT Telekomunikasi Indonesia's cost structure. For the nine months ended September 30, 2024, personnel expenses totaled Rp13,156 billion, up from Rp11,678 billion in the same period of the previous year. This increase reflects the company's commitment to maintaining a skilled workforce to support its operations and growth.
Marketing and customer acquisition expenses
Marketing expenses are essential for customer acquisition in a competitive telecommunications market. In 2024, marketing expenses reached Rp2,527 billion, slightly down from Rp2,588 billion in 2023. This reflects a strategic focus on optimizing marketing efforts while maintaining customer growth.
Regulatory compliance and licensing fees
Regulatory compliance is critical in the telecommunications sector. Costs associated with compliance and licensing fees are embedded within the operational framework. The total general and administrative expenses, which include regulatory costs, stood at Rp4,924 billion for the nine months ending September 30, 2024, compared to Rp4,520 billion in 2023.
Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) - Business Model: Revenue Streams
Subscription fees from mobile and internet services
The primary revenue stream for PT Telekomunikasi Indonesia Tbk (TLK) comes from subscription fees associated with their mobile and internet services. In 2024, the company reported cellular data and internet revenues of Rp 54,509 billion, contributing significantly to the overall revenue. The total revenues from mobile services alone amounted to Rp 62,871 billion.
| Revenue Type | Amount (in Rp Billion) |
|---|---|
| Cellular Data and Internet | 54,509 |
| IndiHome Revenues | 19,626 |
| Total Mobile Services Revenue | 62,871 |
Revenue from enterprise solutions and services
Enterprise solutions and services also form a critical part of TLK's revenue streams. In 2024, the income from enterprise services reached Rp 15,144 billion. This includes various offerings tailored to business clients, enhancing their operational capabilities through telecommunications solutions.
| Enterprise Services Revenue Breakdown | Amount (in Rp Billion) |
|---|---|
| Enterprise Solutions Revenue | 15,144 |
| Internet, Data Communication, and IT Services | 10,592 |
Income from interconnection agreements and partnerships
Interconnection revenues are another significant source of income for TLK, amounting to Rp 6,875 billion in 2024. This revenue is generated from agreements with other telecommunications providers, facilitating communication across networks.
| Interconnection Revenue Details | Amount (in Rp Billion) |
|---|---|
| Interconnection Revenues | 6,875 |
Additional revenue from value-added services and products
TLK also generates additional revenue through various value-added services and products, which totaled Rp 5,396 billion in 2024. This includes revenue from services like call centers, e-payment systems, e-health services, and other miscellaneous offerings.
| Value-Added Services Revenue | Amount (in Rp Billion) |
|---|---|
| Call Center Service | 951 |
| E-Payment Services | 897 |
| E-Health Services | 555 |
| Other Services | 2,276 |
| Total Value-Added Services Revenue | 5,396 |
Article updated on 8 Nov 2024
Resources:
- Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK) Financial Statements – Access the full quarterly financial statements for Q3 2024 to get an in-depth view of Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK)' financial performance, including balance sheets, income statements, and cash flow statements.
- SEC Filings – View Perusahaan Perseroan (Persero) PT Telekomunikasi Indonesia Tbk (TLK)' latest filings with the U.S. Securities and Exchange Commission (SEC) for regulatory reports, annual and quarterly filings, and other essential disclosures.