Oak Street Health, Inc. (OSH): Business Model Canvas

Key Partnerships

As part of Oak Street Health, Inc.'s business model canvas, key partnerships play a crucial role in ensuring the delivery of high-quality healthcare services to its patients. Through strategic collaborations with various entities, OSH is able to optimize its operations and offer comprehensive care to its patient population.

Insurance companies: OSH collaborates with insurance companies to provide healthcare services to patients within their network. By partnering with insurers, OSH can streamline billing processes, negotiate favorable reimbursement rates, and offer a wider range of services to patients covered under different insurance plans.

Healthcare providers: OSH works closely with healthcare providers such as primary care physicians, specialists, and hospitals to ensure that patients receive coordinated and integrated care. By forming alliances with other healthcare providers, OSH can offer a continuum of care that meets the diverse needs of its patient population.

• Primary care physicians
• Specialists
• Hospitals

Pharmaceutical companies: OSH partners with pharmaceutical companies to enhance its medication management services. By collaborating with pharmaceutical companies, OSH can access the latest medications, receive educational resources, and ensure safe and effective medication use for its patients.

Government health agencies: OSH works with government health agencies to comply with regulations, access funding opportunities, and promote public health initiatives. By partnering with government health agencies, OSH can contribute to improving the overall health of its patient population and supporting community health initiatives.

Key Activities

Developing healthcare centers: One of the main activities of Oak Street Health, Inc. is developing healthcare centers in communities that are in need of accessible and quality healthcare services. This involves identifying suitable locations, securing real estate, designing the layout of the healthcare center, and ensuring that all necessary equipment and supplies are in place.

Managing patient care: Another important activity of OSH is managing patient care. This includes providing comprehensive primary care services to patients, coordinating with specialists for referrals, managing chronic conditions, and ensuring that patients receive the necessary preventive care. OSH places a strong emphasis on building relationships with patients and providing personalized care.

Coordinating with health insurance: OSH works closely with various health insurance providers to ensure that patients have access to the services they need. This includes verifying insurance coverage, processing claims, and coordinating with insurance companies to determine coverage for specific services. OSH also works to educate patients on their insurance coverage and help them navigate the complexities of the healthcare system.

Community outreach and education: OSH is committed to engaging with the communities it serves through outreach and education initiatives. This includes organizing health fairs, workshops, and educational events to raise awareness about important health issues and promote preventive care. OSH also partners with local organizations and community groups to address the unique healthcare needs of each community.

Key Resources

At Oak Street Health, Inc. (OSH), the key resources that drive our business model include:

• Medical facilities and clinics: We have a network of state-of-the-art medical facilities and clinics strategically located in communities where our target population resides. These facilities are equipped with the latest medical equipment and technology to provide comprehensive and high-quality care to our patients.
• Medical staff and professionals: Our team of medical staff and professionals are the backbone of our operations. From primary care physicians and nurse practitioners to specialists and support staff, we have a dedicated team of experts who are committed to delivering exceptional healthcare services to our patients.
• Health management systems: We utilize advanced health management systems to streamline our operations, enhance patient care coordination, and improve overall efficiency. These systems allow us to track patient data, manage appointments, and communicate effectively with our patients and partners.
• Partnerships with insurance providers: We have established strong partnerships with insurance providers to ensure our patients have access to affordable healthcare services. These partnerships help us expand our reach, increase our patient base, and provide financial stability to our business.

Value Propositions

Oak Street Health, Inc. (OSH) offers several key value propositions that set it apart in the healthcare industry:

• Comprehensive primary care services: OSH provides a wide range of primary care services to its patients, including preventive care, chronic disease management, and acute care. This comprehensive approach ensures that patients receive the care they need to stay healthy and manage their conditions effectively.
• Focus on preventive healthcare: OSH places a strong emphasis on preventive care, helping patients stay healthy and avoid costly medical interventions down the line. By focusing on preventive measures, OSH helps reduce healthcare costs and improve patient outcomes.
• Reduced healthcare costs: By emphasizing preventive care and offering comprehensive primary care services, OSH helps reduce healthcare costs for both patients and payers. This focus on cost-effective care ensures that patients receive high-quality care without breaking the bank.
• Enhanced patient experience: OSH is committed to providing an exceptional patient experience, with a focus on kindness, compassion, and respect. From the moment a patient walks through the door, they are greeted with warmth and empathy, creating a welcoming and supportive environment for all patients.
• Community-based care model: OSH's community-based care model brings healthcare services directly to the neighborhoods where patients live and work. This approach makes it easier for patients to access care, leading to better health outcomes and improved patient satisfaction.

Customer Relationships

At Oak Street Health, Inc. (OSH), we prioritize building strong and lasting relationships with our customers to provide them with the best possible healthcare experience. Our customer relationships are centered around the following key elements:

• Each patient at OSH is assigned a dedicated care team that includes a primary care physician, nurse practitioner, and social worker.
• Our care teams work together to create personalized care plans for each patient based on their individual health needs and goals.

• Our care teams conduct regular health assessments and screenings to monitor patients' progress and identify any potential health issues.
• We schedule follow-up appointments to review test results, adjust care plans, and provide ongoing support to our patients.

• We organize community events, health fairs, and educational workshops to engage with our patients outside of the clinic setting.
• These activities provide opportunities for our patients to socialize, learn about various health topics, and access resources in their communities.

• Our patients have access to the same care team members for all of their healthcare needs, ensuring continuity of care and building trust between patients and providers.
• Having a dedicated care team allows for better coordination of care, improved communication, and a more personalized healthcare experience for our patients.

Channels

Oak Street Health, Inc. (OSH) utilizes a variety of channels to reach and engage with its patients and community. These channels play a crucial role in the delivery of healthcare services and overall patient experience. Here are the key channels OSH leverages:

• OSH operates physical health centers in various locations to provide in-person healthcare services to patients. These centers are equipped with state-of-the-art facilities and staffed with healthcare professionals to deliver comprehensive care.
• Patients can visit these health centers for routine check-ups, consultations, tests, treatments, and other healthcare services.

• OSH offers online patient portals that enable patients to access their medical records, schedule appointments, request prescription refills, communicate with healthcare providers, and more.
• These online portals enhance convenience and accessibility for patients, allowing them to manage their healthcare needs from the comfort of their homes.

• OSH has developed mobile health applications that patients can download on their smartphones or tablets. These applications offer features such as appointment scheduling, medication reminders, health tracking, and telehealth consultations.
• Mobile health applications allow patients to stay connected with their healthcare providers and actively participate in their care plans.

• OSH hosts community events and workshops to engage with local residents and raise awareness about healthcare-related issues. These events cover a wide range of topics, including preventive care, chronic disease management, mental health, nutrition, and fitness.
• Community events and workshops serve as an opportunity for OSH to educate and empower individuals to take control of their health and well-being.

Customer Segments

At Oak Street Health, Inc. (OSH), our business model canvas is focused on providing high-quality primary care services to a diverse range of customer segments. Our primary customer segments include:

• Seniors and Medicare recipients: OSH caters to the needs of seniors and Medicare recipients who require comprehensive primary care services. Our clinics are designed to meet the unique healthcare needs of this demographic, offering personalized care plans and easy access to medical professionals.
• Individuals seeking proactive health management: OSH appeals to individuals who are committed to proactively managing their health and well-being. By offering preventive care services, health screenings, and wellness programs, we help our customers stay healthy and prevent the onset of chronic diseases.
• Patients with chronic health conditions: OSH specializes in providing care for patients with chronic health conditions, such as diabetes, hypertension, and heart disease. Our team of healthcare providers is trained to manage complex medical conditions and provide ongoing support to help patients better manage their health.
• Communities with limited access to healthcare: OSH serves communities with limited access to quality healthcare services, including underserved urban and rural areas. By opening clinics in these communities and offering affordable, accessible care, we ensure that all individuals have the opportunity to receive the care they need.

Cost Structure

The cost structure of Oak Street Health, Inc. (OSH) is carefully designed to support the operational needs of its health centers while ensuring high-quality care for its patients. The key components of OSH’s cost structure include:

• Operational costs of health centers: OSH incurs costs related to leasing and maintaining its health centers, including utilities, rent, and facility maintenance. These operational costs are necessary to provide a comfortable and welcoming environment for patients.
• Salaries for medical and administrative staff: OSH invests in hiring and retaining qualified medical and administrative staff to deliver personalized and compassionate care to its patients. Salaries, benefits, and training programs contribute to OSH’s cost structure.
• Technology development and maintenance: OSH leverages technology to streamline operations, enhance patient experience, and improve health outcomes. Costs related to developing and maintaining electronic health records, telemedicine platforms, and other technological solutions are accounted for in OSH’s cost structure.
• Marketing and community outreach programs: OSH invests in marketing and community outreach initiatives to raise awareness about its services, reach underserved populations, and build strong relationships with local communities. Costs related to advertising, events, and partnerships are included in OSH’s cost structure.

By carefully managing these costs, Oak Street Health, Inc. (OSH) is able to deliver high-quality primary care services to its patients while maintaining operational efficiency and financial sustainability.

Revenue Streams

Oak Street Health, Inc. (OSH) generates revenue through various channels that contribute to its overall financial success. The primary revenue streams for OSH include:

• Payments from Medicare and Medicaid: OSH receives payments from government healthcare programs such as Medicare and Medicaid for providing healthcare services to eligible beneficiaries. These reimbursements are a significant source of revenue for the company.
• Insurance reimbursements: OSH also generates revenue through reimbursements from private health insurance companies. This includes payments for services rendered to patients who are covered by commercial health insurance plans.
• Out-of-pocket payments from patients: While a portion of OSH's revenue comes from insurance reimbursements and government programs, the company also collects payments directly from patients for services not covered by insurance or government programs.
• Value-based care contracts: OSH has entered into value-based care contracts with payers such as insurance companies and accountable care organizations. These contracts incentivize OSH to provide high-quality, cost-effective care to patients, and the company receives payments based on achieving certain performance metrics.