Mission Statement, Vision, & Core Values (2024) of QIWI plc (QIWI)

An Overview of QIWI plc (QIWI)

General Summary of QIWI plc

QIWI plc, founded in 2007, is a prominent player in the electronic payments industry, primarily operating in Russia and the Commonwealth of Independent States (CIS). The company specializes in providing a range of products and services, including payment processing, electronic wallets, and self-service kiosks. As of 2024, QIWI's important offerings include:

• QIWI Wallet - an electronic wallet service allowing users to make payments and transfer money.
• Payment kiosks - over 16,000 terminals across Russia.
• eCommerce solutions - enabling businesses to accept online payments.
• Financial services - including loans and credit products.

As of 2024, the company's sales reached approximately 12 billion RUB, reflecting the growing demand for digital payment solutions in the region.

Company's Financial Performance

In the latest financial reporting period, QIWI plc reported record-breaking revenue figures. For the fiscal year ending December 31, 2023, QIWI achieved:

This growth was driven primarily by a surge in the use of the QIWI Wallet and increased transaction volumes through their network of kiosks, contributing to the company's expansion into new markets.

Introduction to QIWI as an Industry Leader

QIWI plc stands out as one of the leading companies in the electronic payments sector, known for its innovation and robust technology infrastructure. The company maintains a strong competitive position through:

• A comprehensive suite of payment solutions catering to various consumer needs.
• Strategic partnerships with major retailers and online merchants.
• Investment in technology and security to ensure user trust.

With these strengths, QIWI continues to thrive in an evolving market landscape, making it imperative for stakeholders to explore the company's strategies and value propositions further.

Mission Statement of QIWI plc (QIWI)

Mission Statement Overview

The mission statement of QIWI plc (QIWI) plays a pivotal role in directing the organization’s long-term goals and strategies. It encapsulates the core essence of the company’s operational ethos and objectives. A robust mission statement not only defines the company’s purpose but also serves as a benchmark for measuring success and aligning with shareholder expectations.

Core Component 1: Customer Focus

One of the fundamental components of QIWI's mission statement is a strong focus on the customer. This commitment reflects the importance of understanding customer needs and preferences in shaping the company’s offerings.

In 2023, QIWI reported a customer satisfaction score of 87%, showcasing its dedication to enhancing user experience. Additionally, QIWI serves over 17 million active users annually across its various services, indicating a vast customer base that drives the company’s innovation and service development.

Core Component 2: Innovation and Technology

QIWI aims to leverage cutting-edge technology to provide innovative financial solutions. The company invests heavily in research and development to maintain a competitive edge in the fintech sector.

For instance, QIWI allocated approximately $15 million for technology upgrades and system enhancements in the fiscal year 2023. This investment has resulted in a 45% increase in transaction speeds across its payment platforms, thus improving operational efficiency.

Core Component 3: Social Responsibility

Social responsibility is a vital element of QIWI’s mission statement. The company recognizes its role in contributing to societal development and the welfare of communities where it operates.

In 2023, QIWI launched several initiatives aimed at financial literacy, impacting over 200,000 individuals across Russia through educational programs. Additionally, the company reported a commitment to sustainability, aiming to reduce its carbon footprint by 30% by 2025.

Vision Statement of QIWI plc (QIWI)

Vision Statement Overview

The vision statement of QIWI plc as of 2024 focuses on becoming a leading provider of innovative payment solutions that empower consumers and businesses. The company aims to leverage technology to enhance financial transactions and accessibility across various markets.

Strategic Goals

QIWI's vision is underpinned by several strategic goals, which include:

• Expanding the user base to over 30 million active wallet users.
• Achieving a transaction volume exceeding 400 billion rubles in 2024.
• Increasing partnerships with over 1,500 merchants by the end of the fiscal year.

Technological Innovation

The pursuit of technological innovation is pivotal in QIWI's vision. The company plans to invest approximately $50 million in R&D to develop advanced payment technologies and blockchain solutions.

Market Penetration

QIWI aims for market penetration through geographical expansion, targeting an increase in its presence in Southeast Asia and Latin America. The projected growth in these regions is estimated at 15% annually, contributing to the overall vision.

Customer-Centric Approach

Central to QIWI's vision is a commitment to a customer-centric approach. In 2024, the company intends to enhance customer service through:

• Implementing AI-driven customer support, targeting a 20% reduction in response times.
• Conducting annual customer satisfaction surveys with a goal to achieve a 90% satisfaction rate.

Financial Performance Metrics

In alignment with its vision, QIWI is setting ambitious financial performance metrics for 2024:

Partnerships and Collaborations

QIWI's vision encapsulates the importance of forging strategic partnerships. The company forecasts establishing up to 200 new strategic partnerships in 2024, particularly in fintech and e-commerce sectors.

Sustainability and Social Responsibility

Reflecting its commitment to sustainability, QIWI aims to implement eco-friendly payment solutions. The goal is to reduce carbon emissions by 10% within its operations by 2025.

Core Values of QIWI plc (QIWI)

Customer Focus

QIWI places a strong emphasis on understanding and addressing the needs of its customers. This core value underscores the importance of delivering exceptional service and solutions that cater to consumer demands.

In 2022, QIWI reported over 16 million active users across its platform, highlighting its commitment to providing services that resonate with a broad audience. The company has invested approximately 3.5 billion rubles into enhancing customer experience initiatives such as user-friendly interfaces and prompt customer support.

Specific programs include the launch of the QIWI Wallet application, which now accommodates over 50 different services, allowing users to perform transactions seamlessly. QIWI has also implemented a 24/7 customer support system, which has improved user satisfaction ratings by 20% in recent surveys.

Innovation

Innovation is a cornerstone of QIWI's strategy, driving the company to continuously explore and deploy new technologies and solutions.

In 2023, QIWI allocated 1.2 billion rubles towards research and development, focusing on blockchain technology and artificial intelligence to streamline payment processes. The successful pilot of its blockchain-based settlement system in 2023 resulted in a 30% reduction in transaction times.

Additionally, QIWI has introduced a series of innovative financial products, including the QIWI Pay service, which experienced a 40% growth in transaction volume, processing over 150 million transactions in the last fiscal year.

Integrity

Integrity is fundamental to QIWI's operations, promoting transparency and ethical behavior across all levels of the organization.

The company has established a rigorous compliance framework, with 97% of employees undergoing annual ethics training sessions. In 2023, QIWI implemented an internal audit system that identified and mitigated potential compliance risks, resulting in a 15% reduction in regulatory penalties.

Additionally, QIWI's commitment to integrity is reflected in its corporate governance structure, which adheres to international standards. The company has maintained a “BBB” rating from independent risk assessment agencies, indicating robust governance practices.

Collaboration

Collaboration is pivotal for QIWI, fostering teamwork and partnerships to drive mutual success and innovation.

In 2024, QIWI partnered with over 200 local merchants, significantly enhancing its service offerings and boosting local economies. The partnership programs have led to a 25% increase in service usage among merchants, benefitting from integrated payment solutions.

The company also engages in cross-functional teams, leading to a 35% improvement in project completion times, as evidenced by the rapid rollout of the QIWI Analytics platform, which allows businesses to track consumer behavior effectively.

Social Responsibility

Social responsibility is integral to QIWI’s identity, guiding its efforts to give back to the community and promote sustainable practices.

In 2023, QIWI invested 400 million rubles in various social initiatives aimed at improving digital literacy among youth. The company successfully launched programs reaching over 500,000 students nationwide.

Moreover, QIWI has committed to reducing its carbon footprint, achieving a 20% reduction in energy consumption across its operations in 2023 through the implementation of energy-efficient technologies. QIWI actively participates in community welfare programs, having donated 150 million rubles to various charitable organizations in the last year.